SVP OPERATIONS DIRECTOR

Job Summary

In conjunction with the other regional leaders, determine the long-term strategic objectives of the operational areas supporting the regional business. Ensure business growth through directing and managing business operations activities to ensure these are delivered in accordance with the organizational strategy. To plan, direct and manage the performance of the company’s operations, as dictated by the overall corporate strategy so as to maintain and develop business growth in accordance with the agreed business strategy.

Essential Responsibilities

• Strategy formulation & implementation

-Contribute to the development and refinement of the Florida Region vision and strategy

-Support the overall process of management and corporate decision-making to ensure the organization maximises its short, medium and long-term profitability and returns

-Liaise with other regional leaders on the implementation of the regional strategic and operational plans

-Develop, review, and report on the operations division’s strategy, ensuring the strategic objectives are well understood and executed by the heads of region

• Leads the integration project of regional systems, policies and procedures with those of Corporate in a three-year strategic plan timeframe.

• Develops the three lines of defense model within the Region, strengthening the first line of defense in business and operational areas and enhancing the scope and frequency of reviews at the regional second line of defense.

• Effectively drives the regional operational and internal control framework

• Strategically defines regional operational plan to achieve Corporate critical milestones

• Leads tactical implementation of processes to achieve established goals and objectives

• Designs, establishes and monitors metrics (KPI’s) and scorecards to monitor performance

• Reviews and analyze data and metrics on productivity, efficiency, effectiveness and excellence

• Delivers sustainable results through root cause analysis, identification of gaps or business and operational needs, assessment, implementation of solutions and restructuring of processes

• Designs the appropriate policies, procedures and internal control framework considering strategies, productivity, best practices, risk management, regulatory compliance, SOX and financial controls framework.

• Oversees, monitors and ensures established framework is implemented and operates effectively.

• Leads a cross-functional team, prioritizing and coordinating their objectives and work plans as follows:

Human Resources – Leads the integration of human resources processes and systems to those at Corporate. Ensures effective processes are in place supporting the regional talent selection process, alignment of talents and skills to organizational needs, maintenance of high performance and high engagement levels, effective communication across the operation, organizational culture and change management awareness and/or transitioning initiatives, assurance that timely and assertive performance management processes and talent development plans are in place and operating effectively.

Loan Operations - Ensures loan servicing is managed according to operational and regulatory standards. This includes loan bookings for all portfolios in accordance to established terms, payment processes, updated financial information from borrowers, appraisals, collateral monitoring, compliance with laws and regulations, legal documentation and property taxes considerations, among others.

Deposits Operations – Ensure deposits operations is managed according to operational and regulatory standards. This includes deposits bookings of all products, branch operations, ACH operations, claims management and daily transactions monitoring of returned items and NSF’s, among others.

Project Management – Leads the project management team in charge of innovation tied to new systems and processes implementation within the region.

Regional Quality – Leads the regional second line of defense monitoring the quality of all regional operations.

Administrative Regional Oversight of Functions Reporting Functionally to Corporate

BSA and Anti Money Laundering Compliance

Regulatory Compliance with an emphasis in Mortgage Banking

Risk

Vendor Management

Business Continuity

• Ensure that the operations functions of the company are run effectively and efficiently so that each operational division performs in terms with their strategic plan, developmental plan and operational plan objectives

• Maintain the administration, monitoring, reporting, communication, budget and liaison on all regional operations and control matters;

• Implement, maintain and manage an effective system of controls throughout the company, covering non-financial as well as financial controls;

• Ensure that operating objectives and standards of performance are owned by management as well as employees;

• Ensure that appropriate standards of conduct are established and complied with;

present an annual

• Budget for areas under management governance guidelines management, monitoring, reporting and communication in regard to financial and physical resources, administration and budgeting

• Maintain and develop organizational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies.

People Management:

• Build and lead an effective and cohesive management team in consultation with HR implement effective succession planning, people management, development, recruitment, and retention strategies for the division
• Manage the performance of all heads of Region within the division through the formal performance management system promotion of employment equity and transformation

self-development and continuing personal development

• Ensures policies and procedures within the Region are maintained up to date.
• Monitors and supervises the continued review of the policies and procedures of the REGION and ensures its compliance within the unit.
• Ensures follows up on completion of new product programs and annual review of existing product programs.
• Assist the Regional Executive in the preparation of deliverables and requirements for regulatory, internal and external auditors.
• Keeps track of open regulatory and audit regional matters
• Assist the Regional Executive in budget management and business rationalization initiatives.
• Monitor Vendor management for the Region.

Special Projects

Implementation of Automated Software for the Special Assets Group Workflow.

Assists the Region in the standardization of the Puerto Rico and Florida activities.

Assist the Regional Executive in technical and administrative aspects of special transactions and/or projects in which the intervention is required.

Assist the Regional Executive in the strategic alignment of the REGION’s mission with that of the Corporation’s.

Ongoing

Ensure standardized reporting formats for all units within management.

Establishment of a continuous monitoring methodology for activities within the REGION. Develop, implement and monitors policies, procedures and scorecards for the effective operation of the region. Report variances to the Regional Executive.

Coordinates the submission of Region's reports to be presented to Corporate as it related to areas managed.

First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.