System Administrator

Job Summary:

The System Administrator will work in a team environment to maintain, document, and implement server and system infrastructure to support communications, business processes, and end user technology needs. The ideal candidate will have a solid understanding of server and cloud technologies in general, as well as experience working in a high growth, large enterprise, multi-location, global environment.

Essential Functions, Job Duties & Responsibilities:

· Communicate with co-workers, internal analysts, and external vendors to research problems and find solutions.

· Manage all facets of Active Directory including account management, file and share access, and group policy.

· Install new servers, rebuild existing servers, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements in cloud or on-premise environment.

· Perform daily system monitoring, verify the integrity, and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

· Perform advanced scripting to automate common tasks (patching, reporting, account creation, etc.).

· Ensure all systems are set up to have automated alerts and notifications of abnormal events.

· Apply OS patches and upgrades and upgrade administrative tools and utilities in accordance with established policy and procedures.

· Perform periodic performance reporting to support capacity planning.

· Manage and adhere to all facets of the Change Management Process when making changes to infrastructure systems.

· Develop and document best practices, processes, procedures, and SOMs related to all aspects of cloud and “As A Service” operations

· Provide Tier 3 support and handle escalations from Service Desk and other support teams

· Participate in, and when requested lead, efforts related to audits and compliance

· Provide afterhours support (on call) on a rotating schedule

· Travel to other facilities, when deemed necessary by IT management

· Assists with other duties as directed by management

Education and/or Experience:

· Bachelor’s degree or at least 6 years related experience at the same level and/or formal training or equivalent combination of education and experience

· At least 4 years of experience effectively managing servers, storage, and infrastructure systems for large enterprise organizations

· Experience working with people across different geographies, including remote management of third-party suppliers and deliverables

· Technical depth and experience with Microsoft Technologies (Active Directory, OS, Applications, Management tools, etc.)

· Technical depth and experience with virtualization technologies (VMware and Citrix preferred)

· Technical depth and experience with Hyper-Converged Infrastructure (HCI) technologies

· Technical depth and experience with ITIL and CIS standards

· Technical depth and experience with Change and Configuration Management standards

· Knowledge and depth of experience with cloud technologies (AWS, Azure, etc.)

· Knowledge and depth of experience with regulatory compliance (SOX, PCI, GDPR, etc.)

· Knowledge and depth of experience of cloud computing technologies and current computing trends

· Knowledge and depth of experience with interfacing or managing delivery of services through an outsourced partner

· Experience with email administration (O365 and Gmail) and email security tools

· Proven and demonstrable project coordination/management skills using industry standard methodologies

Skills & Abilities (i.e., technical, knowledge, etc.):

· Independent, highly motivated, skilled in multi-tasking, and strong communication skills (written and verbal)

· Ability to operate effectively in areas of uncertainty, and ambiguity to focus and deliver against business goals

· Track record of taking ownership and driving results

· Extensive experience working in a team-oriented, collaborative environment with strong leadership skills

· Must be organized, self-motivated, fast paced, able to adapt to change quickly and able to respond to customer’s needs quickly or find the right person to do so

· Extensive experience working in a team-oriented and collaborative environment

· Exceptional conflict resolution skills, with the ability to interact with all levels of management and end users