System Administrator

Position: System Administrator - Video Conferencing

Location: Remote

Duration: FTE/ Direct Hire

Job Description:

Roles & Responsibilities:

• Configure and administration video conference equipment including cameras, microphone and speakers.
• Provide technical support and troubleshooting for video conferencing issues, ensures minimal disruption during meeting
• Perform regular maintenance and health checks on video conferencing system to ensure optimal performance
• Train end users on how to use video conferencing tools and equipment.
• Manage and troubleshoot network issues related to video conferencing, ensure stable and secure connections.
• Create SOP’s/KB article documentation

Experienced Required:

• 8+ years of experience is required.
• Proficiency with video conferencing tools and platforms such as Zoom, MS Teams, Polycom NEAT, Cisco, Crestron/Extron, Clickshare etc.
• Knowledge of AV equipment setup, configuration and troubleshooting is essential.
• Understanding of network protocol, configuration and troubleshooting skills.
• Knowledge of Data security, encryption and maintaining secure communication channel

Technical Skills:

• Technical proficiency with video conferencing app like MS Teams, WebEx, Zoom.
• Solution designing experience of Conference room and device.
• Able to quickly identify and resolve technical issues that may arise during video calls.
• Knowledge of setting up video conferencing equipment including Polycom, Surface HUB, NEAT, Cisco, Crestron/Extron, Clickshare Camera, microphone and speakers.
• Physical hardware experience with Modern Video Conference Room equipment
• Network and Security protocols and configurations
• Candidate must highlight specific examples of engineering and design, implementation, user education and support, technical troubleshooting support with the 3 Technology areas listed above as they relate to Video conferencing
• Excellent Written and Verbal Skills
• This resource will be the only layer of technical support and is responsible for user education and support
• Must be a self-starter and highly motivated