SYSTEMS ADMINISTRATOR-6 Month Contract

Job Details

Job Location

Adolescent Campus - Chamblee, GA

Education Level

Bachelor Degree

Job Category

Information Technology

Description

POSITION WILL BE BASED ON-SITE AT OUR ADOLESCENT CAMPUS IN CHAMBLEE, GEORGIA

The role of a Systems Administrator is to oversee, maintain, and support all aspects of Skyland Trail’s technical infrastructure. They act as a service provider to the employees and clients of Skyland Trail, with an emphasis on timely resolution and delivering an exceptional user experience. This includes maintaining physical and cloud -based networks, servers and security systems while adhering to industry regulations and security requirements. They work closely with the VP of IT, Director of IT, and Managed Service Providers to monitor the use of critical resources, implement infrastructure and system modifications, make suggestions for improvements to systems and processes, and deliver functional technology systems that advance the goals of Skyland Trail. With the fast-paced growth of technology sectors, administrator responsibilities often expand to meet expectations. They serve as a key member of the IT department and provide an essential service to business continuity.

Duties:

• Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation.
• Drives resolution of technical issues for on premise and vendor managed applications and systems.
• Responsible for configuration and implementation of on premise and cloud infrastructure as directed by the Director of IT. Associated applications include Azure Services, SharePoint, Teams, Exchange, Security Center, Azure Active Directory, OneDrive, PowerApps, Power Automate, Flow, and others.
• Provides well rounded support by being familiar with LAN/WAN/NOC, system installation/configuration, security technologies, server and workstation management.
• Assists with development and management of Microsoft 365 platform, including Office 365, Azure, AD, Data Warehouse, etc.
• Monitors, analyzes, diagnoses root cause and resolves issues in collaboration with other IT cohorts.
• Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
• Provides effective communication to stakeholders of technical concerns, issues and solutions.
• Contact and collaborate with vendors and other 3rd party businesses for trouble/ticket reporting.
• Responsible for providing intermediate level support of operating systems, applications, hardware and software tools, including installation, configuration, maintenance, and troubleshooting.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, phones, or appropriate software for corporate staff and affiliates if needed.
• Attends selected seminars or training programs and all required meetings and in-service sessions.
• Communicates effectively with staff regarding projects and demonstrates skills in working with others involved in the project plan.
• Contributes to the team effort by completing other related tasks as needed.
  
  

Workplace Culture:

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients’ healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity

Commitment to Community Health:

Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors. Skyland Trail also requires employees to be fully vaccinated for Covid-19 and to receive a CDC-approved influenza vaccination annually.

Qualifications

Qualifications:

• Passion for technology along with the ability and desire to learn about new technology.
• Administration experience in Microsoft Azure (Azure AD, Cloud Networking, Virtual Machines, Virtual Desktops, Azure Storage, Enterprise Applications, etc.)
• Experience using Microsoft Endpoint Manager (Intune)
• Solid client communication ability, in person and electronic.
• Strong knowledge of Microsoft Active Directory and operating systems
• Strong knowledge of Microsoft Office 365 and Office applications.
• Strong PC and network\internet troubleshooting skills.
• Strong attention to detail, strong follow through and follow up on tasks and tickets.
• Experience working as a System Administrator or equivalent position preferred.
• Ability to critically assess situations, solves problems, maintain confidentiality and work effectively under stress within deadlines and with changes in work priorities.
• Experience with Healthcare data security a plus