Managing customer support requests, respond to monitoring alerts, and proactive system maintenance on DPH systems and networks.
Candidates must have a vast knowledge in order to support a wide array of hardware platforms, operating systems, and software
Complete Description
MUST BE LOCAL TO METRO ATLANTA
Required to work weekend & holidays (rotating between other team members)
Onsite REQUIRED
Work location: Clairmont Rd, near VA hospital
Responsibilities
The Senior Systems Administrator is responsible for managing customer support requests.
Respond to monitoring alerts, and proactive system maintenance on DPH systems and networks.
Candidates must have a vast knowledge in order to support a wide array of hardware platforms, operating systems, and software packages
As well as support daily AV activities.
Core Responsibilities & Tasks Include But Not Limited To
Performs daily monitoring tasks of the hardware, operating system software, and systems-related software products and take action as required.
Support business operations through functional engagement on all IT and IS support issues
Deliver hands-on technical resolutions for enterprise technology and systems.
Deliver hands-on support for audio/video for setup sound and video equipment used to conduct share live events.
Confer with client to confirm production directions and timing.
Monitor sound and video feeds to ensure quality.
Maintain inventory of equipment
Test and resolve equipment issues.
Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
Participates in a 24-hour on-call support rotations for emergency support issues and after-hours fixes and upgrades.
Skills/Experience
Strong interpersonal skills and work well with others
Candidates must be able to work as a team member in troubleshooting issues and innovate solutions to solve problems
Experience with numerous Microsoft administrative applications such as Active Directory, Azure Active Directory, Office 365, DNS, DHCP, IIS, etc.
Can install and manage Microsoft SQL Server (2005-2017) and/or Oracle 12c
Can install, manage, and upgrade/migrate Microsoft Server Operating Systems (2008 2016).
Experience with SAN appliances, such as NetApp
Experience and knowledge of best practices regarding backup processes using backup appliances, such as Unitrends
Intermediate to Advanced knowledge of SQL querying
Experience with MS SQL server and/or Oracle administration
Microsoft SQL Server and/or Oracle: 2 years (Preferred)
Linux Server Administration: 2 years (Preferred)
SAN Management: 2 years (Preferred)
IIS Administration: 2 years (Preferred)
Microsoft Windows Server Administration: 2 years (Preferred)
SQL Command: 2 years (Preferred)
VMware vSphere ESXi: 2 years (Preferred)
Minimum Qualifications
Bachelor of Science in MIS, IS, Computer Science, or equivalent experience.
Windows MCITP/MCSA/MCSE.
At least 6 years' experience as a systems administrator in an enterprise environment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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