Systems Administrator

Job Description

Systems Administrator

Towill, Inc., recognized as a leader in surveying, mapping & GIS services, has an immediate full-time opening for an IT Systems Administrator in our Rancho Cucamonga Office as it is growing its IT Department. The ideal person is a motivated, organized team player, who will service its end-users at all levels of the company under the direction of the IT Director. The service oriented individual, will provide technical assistance at different capacities at all Southern California offices for its IT services department. The individual must have excellent time management and project management skills, and possess a courteous, willingness-to-assist disposition. Towill’s practice is to reward hard-work for individual contribution to deliver high quality end results. Starting Pay will be based on several factors and commensurate with qualifications and experience. The company offers a comprehensive benefits package: employer sponsored health coverage, and 401k savings plan. Local applicants only, please. Or mail/fax to Attn: Human Resources, 2300 Clayton Road, Suite 1200, Concord, CA 94520; 925-627-2300. Local applicants only please. Final candidates will be required to undergo an investigative background screening and driving record check. As a federal contractor, Towill participates in E-Verify.

Position Responsibilities include:

• Install, implement, and troubleshoot computer hardware and software according with department standards and procedures.
• Identify and resolve issues and concerns related to Windows desktop and Windows Server hardware and software.
• Provide exceptional customer service by delivering courteous and informative responses to end-user requests.
• Continuously investigate and secure resources and support to address technically challenging issues faced by end-users.
• Manage inventory of stationary and mobile computers, peripherals, and software.
• Take sole responsibility for managing archive data and its corresponding media.
• Track and record daily tasks and progress towards completion and resolution.
• Assist in servicing and troubleshooting cloud-based phone systems and network server issues.
• Engage in local and remote travel, up to 40% of the time.
  
  

Required Qualifications:

• Must have a good driving record and be capable of using own vehicle.
• Strong knowledge of networking fundamentals and technologies, including DNS, DHCP, VPN, and Active Directory.
• Proficient in Windows desktop administration, maintenance, and troubleshooting, with a working knowledge of Microsoft Office applications.
• Strong working knowledge of security fundamentals.
• Ability to tackle complex technology assignments with minimal supervision.
• Establish and maintain positive working relationships with vendors and employees at all organizational levels.
• Effective communication skills at all levels of an organization.
• Work well independently with minimal supervision.
• Dependable, timely, adaptable, responsible, and accountable.
• Strong problem-solving and decision-making skills to identify, research, and resolve problems.
• Ability to manage schedule and travel effectively.
• Quick learner with experience in configuring and administering domain controllers in a domain environment.
• Capable of performing basic wiring and other physical networking tasks.
• Experience working with Windows Server versions 2008, 2008 R2, 2012, 2012 R2, 2016, and 2019
  
  

Required Education, Training, and Experience:

• Possess technical skills and experience in Local and Wide Area Networks.
• Demonstrate a strong customer orientation.
• Ability to read, analyze, and interpret the most complex documents.
• Effective response to the most sensitive inquiries or complaints.
• Treat confidential matters discreetly with poise and tact.
  
  

Qualifications that are a not required but great to have:

• Experience with AutoCAD, Micro station, or other drafting tools
• Experience with ticketing systems such as Spiceworks or Freshservice
• Experience administering Office 365, Linux, VOIP, Sophos UTM routers, and PowerShell
  
  

Working Conditions:

• Dayshift hours primarily. May require 45-to-50-hour work weeks.
• Travel required 40% of time.
• Exposure to dust, heat, noise, chemical fumes, and high voltage power.
  
  

Physical Requirements:

• This position requires sitting (65%), standing (10%), walking (15%), and bending and stooping (10%).
• Additional physical requirements are as follows:
• Ability to do work on floors, ladders, crawlspaces, and ceiling work.
• Ability to access file cabinets that stand at various heights.
• Ability to work under pressure and meet deadlines.
• Ability to understand, speak, and follow English instructions.
• Ability to drive a vehicle.
  

Company Description

Towill, Inc. is a leading geomatics services firm in the United States providing a broad range of advanced surveying, mapping, and geospatial solution services which include land surveying; high accuracy specialty surveying; aerial photography; airborne, terrestrial, and mobile Light Detection and Ranging (LiDAR); digital 2D and 3D photogrammetric mapping; and geographic information systems (GIS).

Towill, Inc. is a leading geomatics services firm in the United States providing a broad range of advanced surveying, mapping, and geospatial solution services which include land surveying; high accuracy specialty surveying; aerial photography; airborne, terrestrial, and mobile Light Detection and Ranging (LiDAR); digital 2D and 3D photogrammetric mapping; and geographic information systems (GIS).