Location: 1120 Avenue of the Americas New York, NY (Onsite)
Duration: 6+ Month Contract with possible extension
Hours: M-F 8:30-5pm
What is this position supporting: Supporting our client's infrastructure, end users, desktops, mobile devices, and hosted servers
About The Team
FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service.
Systems Administrator
About the role: As a Systems Administrator, you will work with a team that will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You'll be responsible for deploying new technologies as well as ensuring system performance. This role is required to be onsite at a client location daily Monday – Friday.
What You Will Be Doing
Provide Wintel support for the FIS hosted client systems.
Support escalations from engineers for day to day and projects
Serve as the subject matter expert of customer environments
Windows Server 2016+ Operating System Administration
Advanced knowledge of Windows 10+ OS Desktop administration
Manage and maintain customer server environments in our hosted platform, on-premises (remotely), and cloud native environments
Manage and maintain Citrix Virtual Apps and Desktops as frontend supporting applications such as Workspace
Knowledge of MFA methodologies
Knowledge of VMware for support of servers and server builds
Assist with audit and vulnerability remediations for workstation and server environments as needed
Working with various teams and major incident management teams to resolve support escalations and outages
Proactive maintenance of the client systems we support.
Expand platforms as necessary and refine processes for better environment performance
M365 Support and Administration preferred
Microsoft Intune Administration (including auto-pilot) preferred
What You Will Need
Strong analytical troubleshooting skills to identify issues that could cross multiple business areas/teams and technologies
Expert in independent and collaborative troubleshooting, critical thinking, and the ability to know when to escalate
Proven experience performing systems engineering and administration of end user systems.
Experience with VMWare and virtualization skills
Experience with PowerShell scripting to manage hosted infrastructure
Experience with server hardware, for example Hypervisor or ESXI server builds
Experience with MS server 2012, 2016, and 2019 operating systems
Experience with Active Directory management and maintenance
Experience with Exchange administration (user and mailbox creations)
TCP/IP, network monitoring and tools and technical writing principles and practices
Strong sense of customer focus, ownership, urgency, and drive
Understanding of SSL, Internet (SMTP, LDAP, DNS), TLS, and other networking protocols.
Experience with installing, deploying and supporting multi-tier applications.
Professional and responsible attitude with the ability to work without supervision.
Proven experience working within SLA's, change management processes, and an ITIL v3/v4 framework.
Excellent communication (verbal and written), follow-up skills, and paying strong attention to detail.
Deep understanding of change management process
Understanding of how to do an application deployment via the use of BigFix, SCCM, or similar toolset
Ability to participate in on-call rotation schedule
Azure Foundations Certification or above
M365 Administration Certification
CCNA
Other Support Tools Experience a plus: SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, McAfee, etc.
Job #: 24-09595
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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