Systems Administrator II
Systems Administrator II
Texas Health and Human Services
Austin, TX
See who Texas Health and Human Services has hired for this role
Texas Health and Human Services provided pay range
This range is provided by Texas Health and Human Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$4,020.33/mo - $4,902.16/mo
Job Description
Systems Administrator II
Performs entry-level systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. The Systems Administrator job classification series is intended for employees that work directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage an agency’s servers, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation.
The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. The FST is responsible for monitoring the incident and request queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment. The FST promotes and conforms to all security policies and procedures.
Essential Job Functions
Customer Support (65%) Supports agency staff within a specific geographic area with hardware, software, network, and mobile device functionality including move/add/change assignments; provides Tier 1 customer support for assigned area, and documents activities and incident resolutions.
Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.
Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.
Performs work as assigned (10%) handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.
Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.
Knowledge Skills Abilities
Knowledge Skills Abilities:
Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; and basic Internet security administration.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve complex technical issues; to learn and use network management, administration, and other system administration tools; and to communicate effectively.
Preferred: CompTIA A+ certification
Initial Selection Criteria
Graduation from high school or equivalent. 2 years’ experience in systems administration or IT helpdesk type work. Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another
Acceptable Substitutions: Education and experience may be substituted for one another.
Additional Information
I-9 Form - Click here to download the I-9 form.
MOS Code
25B, IT, 2621, 3D1X1
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Systems Administrator II
Performs entry-level systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. The Systems Administrator job classification series is intended for employees that work directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage an agency’s servers, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation.
The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. The FST is responsible for monitoring the incident and request queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment. The FST promotes and conforms to all security policies and procedures.
Essential Job Functions
Customer Support (65%) Supports agency staff within a specific geographic area with hardware, software, network, and mobile device functionality including move/add/change assignments; provides Tier 1 customer support for assigned area, and documents activities and incident resolutions.
Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.
Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.
Performs work as assigned (10%) handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.
Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.
Knowledge Skills Abilities
Knowledge Skills Abilities:
Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; and basic Internet security administration.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve complex technical issues; to learn and use network management, administration, and other system administration tools; and to communicate effectively.
- Knowledge of the general practices, principles, and techniques of computer operation with major focus on mobile devices (i.e., tablets, laptops and cellular/smart phones).
- Knowledge of networks, active directory, add/ delete network users, and agency security policies and procedures.
- Skill in establishing and maintaining effective working relationships.
- Skill in effective verbal and written communications of technical information to technical and non-technical staff.
- Ability to prioritize and manage heavy workloads.
- Ability to interact with all levels of staff and provide effective customer support.
- Ability to work independently in a fast-paced environment.
- Ability to operate a personal computer and software packages.
- Ability to travel between office locations to support customers; travel up to 35% of work time.
- Ability to work evenings, weekends, either pre-planned or on-call.
- Ability to lift heavy equipment (between 40-60 pounds).
Preferred: CompTIA A+ certification
Initial Selection Criteria
Graduation from high school or equivalent. 2 years’ experience in systems administration or IT helpdesk type work. Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another
Acceptable Substitutions: Education and experience may be substituted for one another.
Additional Information
- Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards. Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
- Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
I-9 Form - Click here to download the I-9 form.
MOS Code
25B, IT, 2621, 3D1X1
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Government Administration
Referrals increase your chances of interviewing at Texas Health and Human Services by 2x
See who you knowGet notified about new System Administrator jobs in Austin, TX.
Sign in to create job alertSimilar jobs
People also viewed
-
Systems Administrator
Systems Administrator
-
Systems Administrator (Systems Analyst V)
Systems Administrator (Systems Analyst V)
-
IT Specialist
IT Specialist
-
Linux Systems Administrator (Telework)
Linux Systems Administrator (Telework)
-
ERP System Administrator
ERP System Administrator
-
Linux Admin
Linux Admin
-
Systems Administrator II, Department of Mechanical Engineering
Systems Administrator II, Department of Mechanical Engineering
-
ERP Analyst & Systems Administrator
ERP Analyst & Systems Administrator
-
Senior Linux and Windows Systems Administrator
Senior Linux and Windows Systems Administrator
-
Client Systems Administrator
Client Systems Administrator
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More