Systems Administrator, Operations

WHO WE ARE 

At Gen Con LLC, our mission is to create opportunities, experiences, and communities where people can share the joy of games together. At the core of what we do is producing the largest consumer hobby, fantasy, science fiction, and adventure game convention in North America, held every year in Indianapolis, IN. Gen Con, “The Best Four Days in Gaming,” is 70,000 attendees, over 520 exhibitors, and 20,000 ticketed events, operating 24 hours per day, in over 1.2 million square feet of event space in the Indiana Convention Center, Lucas Oil Stadium, and many surrounding hotels. Just as new technologies and a larger, more diverse set of audiences are driving change in the games we play and how we play them, we dedicate ourselves to creating and adopting the best tools and practices possible to support and showcase tabletop gaming culture. 

WHAT WE'RE LOOKING FOR 

We are seeking a System Operations Administrator to be responsible for management and support of our proprietary convention management system, encompassing our website and mobile application. This position will liaise between the business stakeholders and the technical team to ensure the quality and consistency of system configuration and functionality. 

WHAT YOU'LL DO 

• Execute daily system administration tasks  
• Configure system rates, dates, and other settings for convention production 
• Assist with web content management, composing html / CSS content and configuring system navigation 
• Periodic reporting of system usage metrics 
• Organize, create and maintain checklists and schedules associated with system readiness and convention cycle milestones  
• Execute QA testing of system functionality to ensure readiness for major convention cycle events 
• Execute QA testing of new functionality prior to releases 
• Develop processes, test plans, and feature documentation 

WHAT YOU BRING TO THE TABLE 

• Excellent written communication skills   
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively 
• Experience with detailed and thorough QA testing, including development and documentation of testing scenarios, user stories, and effective documentation of results   
• Ability to quickly learn and understand new systems and processes 
• Proficiency in Microsoft Office Suite, HTML, CSS and Javascript skills  
• Project management experience is a plus 

WORKING AT GEN CON 

• Hourly Rate: $30 - $70 / hour 
• Employment Type: Up to 40 hrs/week. Occasional off hours required. 
• Gen Con supports a fully distributed workforce, with employees working remotely across the United States. 
• Gen Con does not offer relocation assistance or sponsor visas now. All submitted resumes must be accompanied by a cover letter. 



HOW TO APPLY 

Send your resume and cover letter to jobs@gencon.com. Applicants only, please. No recruiters or agencies.