– 3 to 5 years of Technical Writing experience, especially including writing Help Desk and Operational Procedures.

2 – Experience performing Help Desk tasks, especially Level 2 and above, including escalating issues.

3 – Willingness to take on increased responsibility

4 - Have an eagerness to learn new things and technologies.

5 – Any experience with ITIL is a +++

6 – Some prior experience working with Excel.
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    IT Services and IT Consulting

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