Systems Engineer

The position of Systems Engineer offers support to many business technology products and services. Support may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Engineer will generally track all instances of support by creating IT tickets using ticket-tracking software. Consistently demonstrates, “Can Do – Will Do” attitude. This position will require you to work regularly onsite in the Waco or Temple area.

Role and Responsibilities

• Work across multiple IT environments
• Proficient in Microsoft Desktop OS
• Setup of new laptops/PCs and install/upgrade of standard software applications
• Provide Level 2 Help Desk Support
• Install new software releases, system upgrades, patches, etc.
• Willing to be on call in rotation with other engineers
• Work directly with Sales to work on complex design for customer presentations
• Travel to customer sites
  
  

Preferred Skills And Qualifications

• Must be strong in communication Skills
• Must have good diagnosis skills
• 2+ years’ experience working on a help desk or in support
• Experience managing IT security
• Experience automating tasks within infrastructure to ensure a better customer experience
• Requires a customer service mindset and professionalism throughout all interactions.
• Microsoft Active Directory, O365, and SharePoint
• Networking – Configuring/troubleshooting/deploying (SonicWall/Ruckus/Cisco/Unifi)
• Familiarity with Networking protocols (DHCP, DNS, VLANS)
• Windows Server 2012 and up and Windows 7 and up
• VMWare and Hyper-V experience is preferred but not required
  
  

Physical Requirements

This job requires climbing, standing, stooping for extended periods of time. You must be able to lift and carry up to 50 pounds.

Qualifications And Education Requirements

• Certifications such as A+, Network+, Security+, CCNA, any Microsoft Administration Certs are all preferred but not required
  
  

Additional Notes

• Education, Certifications or Experience are all preferred but not required for consideration
  
  

The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EOE, including disability/veterans