Tech Specialist I (0732)

What We Need

Corpay is currently looking to hire a Tech Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will be responsible for assisting with all technical aspects of customer merchant and third-party interfaces to ensure satisfaction and effective use of products and services. This may include internal and external service and sales support. Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support and/or data transfer, connectivity and transaction processing. This position may respond to service tickets, inbound emails and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research and analysis. Answering inbound call. You will report directly to the Service Operations Manager and regularly collaborate with other team(s)/department(s).

How We Work

As a Tech Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in hybrid environment
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend
  
  

Role Responsibilities

The responsibilities of the role will include:

• Providing complex technical support and assistance to internal and external customers via phone, email and any other remote methods
• Providing exceptional care and attention to White Glove customers
• Addressing and responding to customer inquiries on Merchant products and services, operational functions, troubleshooting and maintenance
• Providing customer with preventive maintenance and configuration recommendation to improve product usability, performance and customer satisfaction, including software updates
• Documenting client/customer interaction, including detail of inquiries, complaints,
  
  

comments and action taken

• Creating project plans and manage special projects in collaboration with other Merchant teams.
• Customer reporting (including documentation)
• New product launches and automation initiatives
• Supporting and handling questions and escalations from Technical Representatives, resolving complex issues, approve orders, resolve and close help desk tickets, monitor connectivity and other real-time customer needs and offer after hours on-call support
• Escalating issues to other resources inside and outside of company
• Supporting new product and equipment on-boarding and documentation
  
  

Qualifications & Skills

• Bachelor degree or equivalent experience is required
• 2+ years’ experience in the field or a related area in a goal-driven & customer-focused environment preferred.
• Comfort in pursing resolutions to complicated customer inquiries using complex
  
  

research methods

• Experience in a fast-paced customer relations and/or technical support role
• Experience with Sql database
• Experience with Networking
• Strong customer service and office administrative skills
• Positive attitude and an engaging businesslike approach
• Excellent oral and written communication skills
• Strong problem solving and analytical skills
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
• Comfort and confidence with interacting with internal and external partners and clients/customers
• Knowledge of computer software programs and hardware equipment
• Proficiency with Microsoft Office Suite and Windows
• Point of Sale and Petroleum industry/field experience a plus
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status

protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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