The Technical Trainer is responsible for training all employees on the various platforms and job duties within the technical department, including quality, quality principles, performance improvement and compliance issues. The trainer is responsible for providing input to supervisors regarding the employee's progress, competency, and performance review. May also conduct process and compliance audits. Will be responsible for maintaining quality of service to clients by conducting training of new hires and existing employees on an on-going basis. The ability to train for the skills necessary to progress on the various platforms in the department is required. It is most important for the incumbent in this position to possess a strong technical knowledge of the various platforms in the department as well as possess strong training skills. Must also demonstrate the ability to learn and understand the skills and processes that will be taught. Internal candidates must demonstrate a desire to excel to this position by attending external classes related to training.
Responsible for the effective planning, development and coordination of the employee training program including pre-analytical, analytical and post-analytical functions. Ensures that the department has the necessary skills and competencies to meet its needs.
Provides and facilitates training development programs for new and existing employees, using a variety of methods such as classroom training, demonstrations, on the job training, meetings and workshops. Evaluates the success of the learning experience and makes appropriate improvements.
Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees.
Works with the supervisors to define minimum skills proficiencies for critical positions and developing a process for evaluating training curricula to make training recommendations to department management.
Conduct follow-up training to determine transfer of learning and effectiveness of the training.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Leads training for Best Practice Team initiatives.
Participate in staff competency assessments and corrective action plan.
MAINTAINS CONFIDENTIALITY AT ALL TIMES. Will have access to overall employee and department performance. May have knowledge related to departmental performance that could be detrimental if released to the wrong environment.
Demonstrates proficiency and understanding of all job duties and SOP’s related to the technical Department.
Completes all required written documentation, legibly and within the assigned timeframe.
Adheres to and applies all Quest Diagnostics policies and procedures, including safety and compliance during training sessions.
Participates in department meetings, and company training sessions (i.e. compliance).
Performs other duties as assigned.
Qualifications
Required Work Experience:
Minimum of five years clinical experience with two years in present department
Preferred Work Experience
Minimum of 3 years of supervisory/ managerial experience preferred.
Experience conducting and designing one on one, group and on-the-job training desired.
Physical And Mental Requirements
Handles multiple tasks, able to multi-task and working in a production environment.
Maintains composure while working with new trainees and experienced employees that are difficult to train.
Reflects good judgment at all times when determining what action to take when resolving problems.
Must be able to work flexible hours including nights and weekends.
Knowledge
N/A
Skills
Excellent communication, presentation and computer skills are required.
Demonstrates strong leadership and interpersonal skills that fosters a positive environment.
Exhibits flexibility and be able to adapt to changes in procedures and the training of those procedures quickly.