Technical Specialist, On-Site Support

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: El Paso - Leigh Fisher, TX, USA

What We Are Looking For

Yazaki is looking for IT Technical Specialist, On-Site Customer Support to join our Information Technology team in El Paso, Texas. The ideal candidate will enjoy working in a collaborative and action-driven environment making lasting impacts on the organization.

The Technical Specialist position performs daily activities needed to manage IT services and support infrastructure (e.g., facilities management) to ensure the overall success of operations. Addresses incidents and requests from users while coordinating with the service desk to identify and mitigate issues pertaining to the IT infrastructure and systems. Focuses on the day-to-day activities to maintain stability within service operations.

What You Will Be Doing

• Addresses incidents opened and assigned by the Service Desk and/or end users until they are complete
• Oversees operational support to ensure that problems are resolved in a timely and effective manner
• Helps users to access information and resources pertaining to their function and to utilize building technology efficiently
• Escalates to supervisors and tiered support regarding user and stakeholders needs when unable to resolve issues alone
• Basic training to end users on equipment support and software tools.
• Support minor technical installations (racking equipment, network cabling, etc)
• Review and control the inventory of hardware and software at responsible sites to provide information for use and budgeting
• Provide preventive maintenance to IT equipment at responsible sites
• Maintain 5S on all the responsible areas (Host Room, Storage Room, etc)
  
  

What You Will Bring To The Table

• Associates degree with a concentration in Information Systems. Bachelor’s degree preferred.
• Six (6) months experience supporting end users and end points
• Preferred: Demonstrated knowledge of endpoint troubleshooting, diagnostics, and repair (computers, printers, etc).
• Familiarity with label printers and handheld scanners
• Familiarity with Service Now or any other ITSM tool/ticketing system for incident management
• Familiarity with enterprise level tools such as Active Directory, and/or SCCM, MECM or MEM.
• Thorough knowledge of Windows and Microsoft 365
• Up to 50% travel within US and Canada
  
  

What We Can Provide You

• A collaborative learning environment that will help you reach your maximum potential
• A diverse team of experts
• Supportive leadership and team members to help you do your best work
• Opportunities to build your professional network
• An engaging and supportive work culture
• Competitive compensation and benefits package including incentive compensation, 401K match, tuition assistance and a generous holiday schedule
• Hybrid work schedule
  
  

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.