The Technical Support Clerk is responsible for providing first level support for all IT support requests. This includes hardware and software troubleshooting as well as recording, tracking and following up on the status of each IT support ticket.
Responsibilities
Technical Support & Troubleshooting
Respond to telephone calls, emails and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution.
Assist with building, maintaining, troubleshooting, inventory and repairing of computer systems, hardware, software, peripheral devices and other office equipment as necessary.
Assist with organizing and maintaining tech room and assembly area.
Help keep technical documentation up to date.
Remediate vulnerabilities found by a vulnerability scanner by updating, patching, or re-configuring systems.
Assist with support of ftp, fax, email and phone system hardware and software.
Teamwork
Work cooperatively with other team members.
Actively participate in team meetings and training activities.
Perform additional responsibilities as periodically assigned.
Education/Certification
(minimum) High School Diploma/GED or equivalent experience.
Skills/Abilities
Knowledge of building, troubleshooting, and maintaining technical hardware, including computers/components, printers, copiers, and other related hardware.
Ability to read and comprehend complex technical instructions and technical manuals, as well as communicate and correspond on technical issues.
Ability to perform with a high degree of accuracy.
Exceptional time management and organizational skills with attention to details.
Ability to communicate professionally with different types of personalities by phone or in person.
Must be able to work Monday-Friday, with occasional overtime on short notice (including weekends).
Employee Benefits Program
COMPANY PROVIDES Healthcare benefits including MEDICAL, DENTAL ($1,500 per year, $1,000 per year for Plan B), VISION, SHORT-TERM DISABILITY benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for FULL FAMILY COVERAGE.
COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
401K Plan including company match up to 5%.
COMPANY PAID additional pension plan entirely funded by the company.
EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
Annual, automatic pay increases.
Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.
Seniority level
Entry level
Employment type
Other
Job function
Administrative
Industries
Insurance
Referrals increase your chances of interviewing at Southwest Service Administrators, Inc. by 2x