We’re an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management. We’re looking for smart and fun people to join us and take a significant part in shaping our technology, product, and culture.
What You’re About
You have at least 5 years of experience as a Technical Support engineer (Tier 3\4 level), supporting one of the following:
SAST, SCA or other application security products
Network and\or Endpoint Security Products
Hands-on Experience With
Troubleshooting on linux environments
Docker and Kubernetes - e.g. you know how to connect to and resize pods
GCP and\or AWS - e.g. you know how to create an instance behind LB and make it accessible from the internet over a specific port
Work with and debug issues related to APIs
Familiarity with modern SDLC is an advantage
Strong English communications skills - written and verbal
Team Player with collaborative work style - A Must!
Naturally curious and excited to learn new technologies
Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels
What You Will Do
You will take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Act as the technical focal point for customers, investigate and analyse complex technical scenarios and provide innovative solutions for our customers’ needs. You will handle incoming support cases and calls of existing and new customers under defined SLA’s. You will collaborate with DevOps and R&D teams to investigate and solve technical product issues in a creative and timely manner.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
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