Technical Support Specialist

Desired Skills and Experience:

• Exp. working in an environment with a high volume of inbound and outbound calls
• Demonstrates a fundamental level of critical thinking (diagnostics/problem solving and team working skills)
• Excellent written and spoken communication skills
• Strong multitasking skills - able to navigate multiple applications at one time
• Strong computer skills proficient in excel, dual screens and same time reporting
• Strong technical background (Intermediate computer knowledge and software navigation skills)

Plusses:

• System diagnostics and troubleshooting

Day-to-Day:

An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls regarding facilities issues, troubleshooting numerous issues, and documenting reported events. Candidates will be identifying and responding to trends with alarms, defrosts, and work orders for refrigeration, HVAC, and lighting alert inquiries in stores nationwide. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. The ability to navigate multiple applications at one time, documenting and strong multitasking skills are required.