Our client is seeking an experienced Technical Support consultant to join their team for a long-term contract opportunity. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Our client is one of Georgia's largest systems in geographic area, running more than 70 miles long. This position will be a full-time, onsite position in Fairburn, GA.
Contract Duration: 6+ months
Required Skills & Experience
5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
Current support experience of Windows 10, Office 365, Active Directory.
Imaging / SCCM experience
Experience with Azure and InTune is preferred.
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
MUST have own reliable transportation to travel to different locations within the area if needed. Mileage reimbursement provided.
What You Will Be Doing
Provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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