TP-Link Systems Inc is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link Systems Inc networking and smart home products and services make daily lives simple and secure.
Our Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!
What We’re Looking For
As part of our business network technical support team, you will be a skilled video specialist responsible for producing technical support videos for our business network products.
Job Description
Collaborate with Technical Support Engineers: Work closely with technical support engineers to familiarize yourself with TP-Link Systems Inc.’s business network products, including Wi-Fi Access Points, Switches, Routers, System Controllers, and Accessories.
Understand Customer Needs: Analyze team requirements and customer needs to create instructional video content and scripts tailored for our business network solutions.
Produce and Edit Videos: Develop and edit installation, configuration, and guidance videos specifically for our business network products. Ensure that videos offer clear, professional, and concise instructions to customers.
Maintain and Improve Content: Follow up on customer feedback to maintain and enhance our technical support video content and structure for business network products. Contribute ideas for ongoing improvements.
Requirements
Video Production Skills: Proven expertise in video production and editing.
Script Writing Experience: Experienced in writing scripts for technical and instructional video content.
Passion for Technology: Strong interest in network products and technologies.
Attention to Detail: Meticulous and cautious working attitude.
Organizational Skills: Highly organized with the ability to work well in a team environment.
Preferred Skills
Network Product Familiarity: Knowledge of business network products (e.g., Cisco, Juniper, HPE).
Networking Fundamentals: Basic understanding of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).
Benefits
Salary: $75K - $95K annually + Bonus
What We're All About
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.
We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Computers and Electronics Manufacturing
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