Technical Writer

Responsibilities

Kforce is looking for a Technical Writer for a six-month contract opportunity in Armonk, NY. The Technical Writer will be responsible for creating and updating comprehensive SOPs (Standard Operating Procedures). This individual will work closely with various operations leaders to understand and document complex processes in a clear and concise manner. They will also collaborate with training resources to share their content in support of developing training materials. The ideal candidate is detail-oriented, possesses a strong technical background, and has exceptional writing and communication skills. Responsibilities:

• Develop and inventory of in-scope SOPs and meet with operational teams to gather information on existing processes and procedures
• Identify the SOPs requiring updates and estimate relative effort for each document
• Collaborate with systems teams to gather screen shots to be leveraged in revised SOPs
• Develop and write clear, concise, and accurate SOPs that meet industry standards and are accessible to all levels of staff
• Ensure all documentation is in compliance with regulatory requirements and internal standards
• Meet with operations leaders to review updated SOPs and incorporate feedback and edits
• Assist in posting all SOPs in a central file store to ensure easy access and organization of all SOPs
• Manage multiple documentation projects simultaneously for various product areas and lines of business, adhering to deadlines and quality standards
  
  

Requirements

• Proven experience in technical writing, specifically in documenting SOPs
• Strong ability to understand and document complex processes in a clear and accessible manner
• Excellent written and verbal communication skills, with meticulous attention to detail
• Proficiency in documentation tools (e.g., Microsoft Office, Adobe Acrobat, Visio)
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with commercial insurance regulatory standards and requirements is a plus
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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