Our client, a leading provider of risk analytics products, is actively looking for a Technical Writer to join their team! This is a fully remote position, however the candidate must be located in the US.
*** This begins as a 6 month contract with an opportunity to extend or convert at any time ***
About the Role:
In this role you will create accurate, thorough documentation in a dynamic environment to support a variety of information deliverables. You will manage installation guides, help systems, Web services guides, technical white papers, and knowledgebase articles, to name a few. You will also manage multiple projects simultaneously. You will work effectively both on your own and as part of a team.
Responsibilities
Writing and editing deliverables in Global English for non-technical and technical users.
Gathering information from a variety of sources.
Learning complex, technical products and explain them in clear, concise language.
Creating graphics, take screenshots, and prepare source files for publication.
Collaborating with internal groups to learn about and address customer needs and technical issues related to our products.
Applying corporate and legal guidelines and provide input on departmental procedures and best practices.
Administering Help systems and documentation distribution systems.
Requirements
Bachelor's degree in technical writing, English, computer science, or related field.
Have at least 5 years of experience in technical writing.
Have an understanding of the principles of structuring information and the documentation and software development processes.
Have excellent written and verbal communication skills.
Have the ability to learn new software packages quickly, including basic troubleshooting.
Have the ability to manage workflow and manage multiple concurrent projects with tight deadlines.
Have analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving).
Have excellent interviewing and research skills.
Have the ideal skills in: DITA, XML, GitLab, Alfresco, JIRA, SnagIt 10, Microsoft Word 2010
Seniority level
Associate
Employment type
Contract
Job function
Information Technology and Writing/Editing
Industries
Technology, Information and Media and Writing and Editing
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