Technical Writer, Product Management

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Our Global Technology and Innovation Team focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth. Our Infrastructure, Transformation, and Global Service Deliveryteams provide services that are secure, stable, and add value to the business.

About our opportunity, Iron Mountain is seeking a Technical Writer to join our fabulous team. You will work with Engineering, UX, QA and Product Management to document product features and create instructional content to support product adoption and learning. This position will focus on the Iron Mountain CSP platform - Iron Mountain InSight &and its complementary platforms and solutions.Iron Mountain InSight provides actionable business insights and predictive analytics through Machine Learning (ML)-based classification of a company’s physical and digital information, which adds structure, context and meta-data to information to make it more usable. The resulting enriched content enables enhanced automated governance and workflows for our customers.

Responsibilities

• Work closely with product owners/managers, UX team, developers, and other stakeholders to produce clear, user-friendly documentation that enables customers to easily use our platforms and solutions
• Gather and understand product requirements and functionality, converting complex concepts to simple, clear instructional documentation.
• Ensure documentation is accurate, up-to-date, and adheres to department standards and best practices.
• Write, maintain and update documentation such ash as user and implementation guides, online help, release notes, and FAQs for external and internal audiences.
• Create virtual tutorials and training videos.
• Write concise, easy-to-understand user interface text to provide on-screen guidance.
• Analyze existing and potential online help content, focusing on reuse and single-sourcing opportunities, and identifying gaps.
• Create and maintain templates for various documentation projects.
• Continuously review and improve existing documentation to enhance usability and accessibility.
• Manage multiple documentation projects simultaneously while meeting deadlines.
  
  

Minimum experience:

• Bachelor's degree in English, Communications, or related field or equivalent practical experience.
• 5+ years of experience creating content for an end user, implementation or developer audience.
• Experience creating online help using a structured help authoring tool.
• Experience writing user manuals and product implementation guides.
• Familiarity creating training content with a digital adoption platform.
• Experience working with Engineering, UX, QA and Product Management teams.
  
  

Preferred qualifications:

• Experience using Paligo to create online help.
• Experience using of Walk Me to create virtual training content and measure analytics.
• Ability to write CSS.
• Experience documenting APIs in Python, Java, etc.
• Experience working on SaaS application, and with machine learning (ML), ML data preparation techniques, and/or machine learning models.
• Experience with agile tools such as Atlassian JIRA.
• Knowledge of code repositories such as GitHub.
• Strong communication & collaboration skills.
• Strong research and analytical skills.
• Ability to undertake multiple projects and deliver on tight deadlines.
  
  

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Category: Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0075510