Telephony Engineer

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Telephony Engineer

Remote

Contract

We are seeking a skilled Telephony Engineer with experience in integrating Session Border Controllers (SBC) and Azure Communication Services. The ideal candidate will have a strong background in VoIP technologies, SIP protocols, and cloud-based communication platforms. This role involves designing, implementing, and maintaining telephony solutions that leverage Cloud Telephony Services to deliver high-quality voice and video communications.

Key Responsibilities

• Design and Architecture:
• Develop and implement telephony solutions integrating SBCs with Azure Communication Services.
• Design call flows and network architecture to ensure seamless integration and optimal performance.
• Collaborate with stakeholders to understand requirements and translate them into technical specifications.
• Implementation:
• Configure and deploy SBCs to manage and secure IP communications.
• Integrate Azure Communication Services with existing telephony infrastructure.
• Ensure interoperability between different communication systems and protocols.
• Security and Compliance:
• Implement security measures to protect telephony systems from unauthorized access and attacks.
• Ensure compliance with regulatory requirements for communications, including lawful intercept and emergency services.
• Conduct regular security assessments and audits.
• Quality of Service (QoS) Management:
• Monitor and manage network traffic to ensure high-quality voice and video communications.
• Implement QoS policies to prioritize critical communication flows.
• Troubleshoot and resolve quality issues affecting communications.
• Support and Maintenance:
• Provide ongoing support for telephony systems, including troubleshooting and resolving issues.
• Perform regular maintenance and updates to ensure system reliability and security.
• Develop and maintain documentation for telephony systems and integrations.
• Collaboration and Communication:
• Work closely with IT, networking, and development teams to ensure seamless integration and operation.
• Communicate effectively with stakeholders to provide updates and gather feedback.
• Provide training and support to users and other team members.
  
  

Qualifications

Education: Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience:

• Proven experience in telephony engineering, particularly with SBCs and VoIP technologies.
• Experience with Azure Communication Services and cloud-based communication platforms.
• Strong understanding of SIP protocols and related technologies.
  
  

Skills:

• Proficiency in configuring and managing SBCs (e.g., AudioCodes, Cisco, Ribbon).
• Familiarity with network protocols, firewall configurations, and NAT traversal techniques.
• Strong troubleshooting skills and the ability to diagnose and resolve complex issues.
• Excellent communication and documentation skills.
  
  

Preferred Qualifications

Certifications: Relevant certifications such as Microsoft 365 Certified: Teams Voice Engineer Expert.

Experience with Unified Communications: Knowledge of integrating with other unified communications platforms like Microsoft Teams or Zoom.

Programming Skills: Experience with scripting and automation (e.g., Python, bash, PowerShell) for telephony and network tasks.