Teller

About The Role

Position Summary

First Bank of Wyoming's Alpine branch is seeking a full-time OUTGOING, TALENTED, and ENTHUSIASTICindividual, to join their Teller Team! This position is the “frontline” of the bank and plays an essential role in attaining, customer satisfaction in the day-to-day process. Following through with customer issues that may arise and referring customers to other departments when appropriate is vital to the teller position. In addition, you will ensure compliance with regulations and audit standards as they relate to job responsibilities while adhering to and exemplifying our Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Together. The assigned work hours may vary and may include weekends.

Essential Functions

Actively engage in greeting all customers, learning their names, develop customer relationships, customer loyalty and satisfaction by actively listening and assisting customers with their financial requests.

Provides extraordinary customer service according to the Quality Service Standards and My Service Pledge

(S - Smile, E – Eye Contact, R – Refer to Customers by Name, V – Viable Options – Never Say No, I – Instant Acknowledgment, C – Customers Always Come First, E – End with Thank You)

• Develop and retain customer relationships by actively listening and assisting customers with their requests.
• Conduct customer’s financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, cashier’s checks, etc.).
• Introduce new products and services (credit cards, debit cards, online banking, etc.) when applicable.
• Balances accurately and maintains cash limits of his/her drawer daily, safeguarding assigned cash/currency by adhering to all company policies and procedures regarding cash handling, cash variations, opening/closing procedures, and dual-control processing. Accountable for all cash/currency handled.
• Manage risk in every transaction and detect fraudulent transactions to prevent loss for First Bank of Wyoming and its customers from counterfeit currency and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transaction as defined by procedure.
• Process overages/shortages according to Cash Variation Policy.
• Proactive in creating, maintaining, and promoting a clean, neat, pleasant work environment always aware of the customer’s view (keeping confidential information confidential).
• Responsible for keeping all information related to our customers private and confidential.
• Keeps a professional appearance in accordance with the dress code.
• Maintains a positive attitude and displays courteous and respectful behavior towards customers and co-workers.
• Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA Patriot Act, and the Office of Foreign Asset Control.
  
  

Additional Responsibilities:

• Adhere to First Bank of Wyoming’s Core Values.
• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of First Bank of Wyoming.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
• Participates in required training, staff meetings, and lobby displays.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Perform other duties as assigned.
  
  

About You

Minimum Qualifications

Education and Experience:

• 0-2 years of similar or related experience, including preparatory experience.
• High school diploma or equivalent, is required.
• Prior banking experience, is preferred
• Prior customer service experience, is preferred
  
  

Required Skills and Abilities:

• Strong ability to solve problems and prioritize multiple tasks and responsibilities.
• Ability to establish and maintain effective personal working relationships with peers and supervisors.
• Skilled in meeting and greeting the public.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions.
• Employee must be self-motivated, able to work quickly and accurately, and flexible in day-to-day activities.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
• Must have the ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
• Must have the ability to work quickly and accurately, perform effectively under pressure, meet multiple and sometimes competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must have the ability to work both independently and in a team environment.
• Must have the ability to understand and follow complex written and oral instructions.
• Must have the ability to communicate effectively verbally and in writing.
• Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• A commitment to community involvement
• Ability to apply policies and procedures and to maintain good relationships with employees.
• Ability to maintain strict confidentiality
• Ability to multi-task and handle complex tasks efficiently.
  
  

Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb ( Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), Kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working conditions: Must be able to routinely perform work both indoors in climate-controlled shared work area with moderate noise level and outside in sometimes inclement weather.

Travel: Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Mental Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.