Teller
Job Type
Full-time
Description
The Teller is responsible for handling customer accounts, opening and closing accounts and processing transactions.
Requirements
Duties and Responsibilities:
Full-time
Description
The Teller is responsible for handling customer accounts, opening and closing accounts and processing transactions.
Requirements
Duties and Responsibilities:
- Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
- Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
- Opens and closes deposit accounts and services with accuracy and in accordance to bank policies and applicable regulations; acts as a backup to the head teller by assisting with overrides and coaching new tellers.
- Cross-sells bank’s products and services by using insights gained about the customer’s needs; provides investment, mortgage, business banking referrals; follows up on referral opportunities.
- Assists in performing back office duties which includes completing branch reports, balancing the ATMs, processing night/mail deposits, and filing.
- Assists in shared Customer Relationship Center responsibilities.
- May float to other bank branches as needed.
- Other duties as required.
- Accountability
- Change Champion
- Coachability
- Communication
- Detail Orientation
- Organizational Savvy
- Process Oriented
- Service Orientation
- Experience with handling cash is required.
- Experience in retail banking is preferred.
- Experience in customer service is preferred.
- Experience in financial services or banking is preferred.
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, OnBase, various government and investor software/web portals is preferred.
- Education: High School Diploma or equivalent is required; Bachelor’s degree is preferred.
- Certification: [Float positions] Valid driver’s license is required.
- Years of experience: 0 to 2 years is required.
- Years of experience supervising: None.
- While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
- The employee must occasionally lift and/or move up to 25 pounds.
- The noise level in the work environment is usually quiet to moderate.
- This position is performed in an office setting, able to work days and hours branch offices are open. Able to work overtime as directed.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Finance and Sales -
Industries
Banking
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