Teller Supervisor

Job Description

Oversee and support teller staff while performing standard teller duties and additional required administrative activities.

Tasks Included But Not Limited To

• Ensure that the teller line performs in a manner that reflects well upon the bank.
• Provide excellent customer service.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Responsible for ensuring vault, ATM, and all tellers balance. When not in balance, the Teller Supervisor should lead the research in order to find the outage.
• Direct oversight of the teller line; Responsible for all teller line employees are following dual control procedures.
• Responsible for completing the teller schedule and keeping track of vacations.
• Responsible for all proof work being transmitted in a timely fashion.
• Responsible for maintaining the vault area including bait money, organization and cleanliness.
• Responsible for ordering cash shipments and ensuring levels of cash and coin are kept on hand at all times.
• Verifying all incoming and outgoing money shipments.
• Responsible for completing random cash counts and monthly teller audits; Responsible for large item approval.
• Responsible for ensuring that all Reg CC holds are performed in accordance with the regulation and are properly input on the system.
• Responsible for reviewing all logs and ensuring they are complete and accurate. Also responsible for ensuring that all logs are reported to the correct personnel.
• Responsible for reporting any large outages, personnel problems, security weaknesses, or any other issues that could be deemed as possibly detrimental to the bank.
• Responsible for ensuring that all tellers complete the required training within a timely manner.
• Responsible for maintaining sufficient teller supplies and ordering more supplies when needed.
• Responsible for implementing and following all procedures documented in the Teller Manual.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Develop work schedules according to budgets and workloads.
  
  

Work Context

Requires sitting, Requires telephone conversations, Requires use of electronic mail, Requires face-to-face discussions with individuals or teams, Requires contact with others (face-to-face, by telephone, or otherwise), Includes conflict situations, Requires dealing with unpleasant, angry, or discourteous people, Requires making decisions that impact the results of co-workers, clients or the company, Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Requires repeating the same physical activities or mental activities over and over, Requires being exact or highly accurate, Requires meeting strict deadlines, Requires work with external customers or the public, Requires work with others in a group or team, Requires coordinating or leading others in accomplishing work activities, Includes responsibility for work outcomes and results, Requires working indoors in environmentally controlled conditions

Work Activities

• direct and coordinate activities of workers or staff
• conduct training for personnel
• assign work to staff or employees
• consult with managerial or supervisory personnel
• schedule employee work hours
• resolve personnel problems or grievances
• explain rules, policies or regulations
• conduct or attend staff meetings
• confer with other departmental heads to coordinate activities
• oversee work progress to verify safety or conformance to standards
• resolve or assist workers to resolve work problems
• delegate appropriate administrative support activities
• maintain records, reports, or files
• modify work procedures or processes to meet deadlines
• plan or organize work
• answer customer or public inquiries
• monitor worker performance
• resolve customer or public complaints
• order or purchase supplies, materials, or equipment
  
  

Requirements

• Minimum 3 years teller experience
• Strong Balancing abilities
• Ability to lead personnel and assist when needed
• Strong knowledge of bank products and the ability to assist customers with questions,
• Knowledge of ATM Systems, teller platforms, and basic spreadsheet input.