Tier 1 NOC Engineer - OVERNIGHT SHIFT

READ FIRST:

• *THIS IS AN OVERNIGHT SHIFT POSITION, 8:00pm - 6:00am*
• Work schedule is Sunday - Wednesday, or Wednesday - Saturday
• This is a 12-month (with likely extensions) contract opportunity through CDW working for our end-client.
• We can not provide visa sponsorship or contract corp-to-corp.
• 50% on-site in Forth Worth, TX, 50% remote. Candidates must be currently local to the Fort Worth area.

JOB DESCRIPTION:

Tier 1 NOC Engineer

Seeking a Tier 1 Network Controller who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.

50% onsite and will be long term

The Tier1 team is responsible for supporting the client IP network and telecommunications infrastructure nationwide.

Responsibilities Include:

• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.

• Provide tier I support and escalate as needed

• Assist with managing incidents of all severity

o Severity 2 incidents include an MTTR goal of two hours

o Assist and/or lead outage bridges as needed

• Take inbound support calls from internal campus and field customers as needed

• Create incidents and tasks via ServiceNow; will also work with problem and change requests

• Record detailed and accurate customer and problem information in incidents

Requirements:

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed

• Service Now Incident Management

• Network Engineer job related experience

• Must be proficient typing

• Excellent written and verbal communications skills

• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure

• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:

• Cisco CCNA and/or on the job experience managing and supporting Cisco technology

• SDWAN/Big Switch/Silver Peak

• Telecommunications, RF, Microwave, Wi-Fi

• Railroad assets including train control/Roadway technology (willingness to learn as this is railroad specific)

• Fast paced environment

• NOC Centric