Tier 1 Service Desk Technician
Tier 1 Service Desk Technician
Kolter Solutions
Orlando, FL
See who Kolter Solutions has hired for this role
Kolter Solutions is seeking a TIER 1 Service Desk Technician to work with a great team in the Orlando, FL area.
Location: Onsite , Orlando, FL
Job Description:
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !
We offer:
Location: Onsite , Orlando, FL
Job Description:
- The service desk technician is responsible for receiving and documenting initial incident and request management reports.
- Monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements.
- Provide basic desktop support and assistance with Microsoft Office products.
- Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
- Vocational certifications or AS degree in computer science or related technical field preferred.
- Must have at least two years of experience working on a Help Desk / Service Desk
- Microsoft certifications a plus
- Positive Customer service oriented in potentially high stress scenarios.
- Basic knowledge of Active Directory is required.
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !
We offer:
- Full Health Benefits
- Vision
- Dental
- 401 (k)
- Pet Insurance
- Life Insurance
- Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
- Employee Discounts
- Referral Program
-
Seniority level
Entry level -
Employment type
Other -
Job function
Information Technology -
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Kolter Solutions by 2x
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