Tier 3 Support Engineer
The Opportunity
For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.
We're looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).
Responsibilities
About Landa
Landa is an innovative real estate investing app that empowers all individuals to become investors. Our mission is to revolutionize the real estate industry by acquiring homes, renting them out, and offering a platform for anyone to invest in these rental properties through our user-friendly app. At Landa, we are action-oriented and dedicated to delivering value.
Benefits
For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.
We're looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).
Responsibilities
- Conduct QA audits for new product releases
- Aggregate, analyze & improve LandaGPT integration (Bot)
- Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
- Create automations, write user documentation & optimize our support documentation and processes to improve users' experiences and help take our onboarding to the next level
- Improve our onboarding tooling - written mostly in Python and bash
- Minimum 1 year coding in Python - a must
- Proficiency working in a technical environment and comfort solving technical user issues
- SQL experience
- Tech-savvy with an ability to navigate multiple complex systems simultaneously to respond to user inquiries
- A love for troubleshooting and debugging new issues
- Team player, with a problem-solving approach
- Experience in investing and or managing your own investment portfolio - definitely a plus
- Familiarity with our tech stack: Jira, Mixpanel, Superblocks, Customer.io, Jam, Github, and Contentful
About Landa
Landa is an innovative real estate investing app that empowers all individuals to become investors. Our mission is to revolutionize the real estate industry by acquiring homes, renting them out, and offering a platform for anyone to invest in these rental properties through our user-friendly app. At Landa, we are action-oriented and dedicated to delivering value.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Stock Option Plan
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Engineering -
Industries
Non-profit Organizations and Primary and Secondary Education
Referrals increase your chances of interviewing at Landa by 2x
See who you knowGet notified about new Support Engineer jobs in New York, NY.
Sign in to create job alertSimilar jobs
People also viewed
-
Senior Network Engineer
Senior Network Engineer
-
Remote Bilingual Associate Technical Support Analyst
Remote Bilingual Associate Technical Support Analyst
-
HPC Network Engineer
HPC Network Engineer
-
Cloud Network Engineer
Cloud Network Engineer
-
Senior Network Engineer
Senior Network Engineer
-
Field Service Engineer
Field Service Engineer
-
Engineer, Endpoint & Network Security
Engineer, Endpoint & Network Security
-
Network Security Engineer
Network Security Engineer
-
Manager, Systems Engineer
Manager, Systems Engineer
-
Ecosystem Engineer
Ecosystem Engineer
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More