TikTok Shop - US Operations- Senior Data Analyst

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Responsibilities:
1. Monitoring and Diagnosing Metrics: Continuously monitor and analyze key business metrics such as GMV, conversion rates, customer acquisition, and retention metrics. Identify trends, anomalies, and areas for improvement
2. Collaborate with cross-functional teams to coordinate resources and investigations during metric change events. Work closely with data engineers and other analysts to ensure data accuracy and availability
3. Develop, maintain, and improve reporting frameworks for weekly, monthly, and quarterly business reviews
4. Effectively communicate changes in metrics, insights, and recommendations to stakeholders, including senior management, operations and business teams
5. Build and maintain interactive dashboards and data visualisations that enable stakeholders to self-serve and access relevant information efficiently.
6. Conduct in-depth data analysis to uncover actionable insights. Provide recommendations for optimising business performance
7. Ensure data accuracy and consistency by implementing data validation checks and working closely with data engineering teams to resolve data discrepancies
8. Respond to ad-hoc data requests and perform special analyses as required by the business to support strategic decision-making

Qualifications

Qualifications:
- At least 3 years of proven experience as a Data Analyst, preferably in an ecommerce or marketplace environment
- Bachelor's degree in a relevant field (e.g., Statistics, Data Science, Economics, Computer Science)
- Strong proficiency in data visualisation tools (e.g., Tableau, Power BI) and data analysis tools (e.g., Python, R)
- Excellent SQL skills for data extraction and manipulation
- Strong analytical and problem-solving skills
- Ability to work effectively in a cross-functional team environment
- Great communication and presentation skills
- To succeed in the role, you need to be a proactive, self-driven and impact driven person

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $101080 - $220611 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

For Los Angeles County (unincorporated) Candidates:​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​

3. Exercising sound judgment.​