Transaction Manager, Global Real Estate

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team Description

The Global Real Estate and Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services, and amenities.

Job Overview

This position will be responsible for managing global real estate transactions consisting of approximately 3.4 M Sq Ft of fixed and serviced offices, serving 25k+ employees in approximately 80 locations. The position will report to the Director of Global Real Estate and will work closely with the broader Workplace Services organization and other cross functional stakeholders to execute real estate transactions that are aligned with business and corporate priorities while also ensuring fiscal responsibility. This role will also work closely with its outsourced partners to ensure service delivery.

Responsibilities

• Proactively evaluate critical lease dates, contract options, lease clauses, financial and market data for consideration in creation of the real estate and transaction strategy
• Ability to understand relevant business needs and balance those with the real estate strategy, including focus on utilization and portfolio optimization to ensure fiscal responsibility
• Demonstrate industry experience to propose effective solutions to optimize the real estate portfolio and deliver savings
• Establish organizational alliances and partnerships with key stakeholders, inclusive of regional and corporate partners
• Initiate and manage the transaction process including maintaining accurate reports, scheduling meetings, ensuring regular communication and early escalation of potential issues.
• Manage transactions in a timely manner and hold others accountable to ensure adherence to established timeline for project delivery
• Ability to communicate and deliver engaging, effective presentations to a wide variety of audiences, at all organizational levels
• Manage broker relationships in our fully outsourced real estate model and ensure accountability to deliverables (QBR’s, KPI’s, savings)
• Collaborate closely with cross functional stakeholders such as Planning & Design, PMO, Operations, legal, finance, accounting, etc. in all phases of the real estate lifecycle to ensure alignment and adherence to the timeline and budget
• Preparation of comprehensive lease approval requests
• Accountable for adhering to the budget and partnering with FP&A and Accounting on impact of real estate transactions
• Support lease administration activities and ensure accuracy of all real estate data and reports
• Develop positive working relations with landlords
• Foster an inclusive and collaborative environment where we can “win as a team”
• Support M&A activities, or other special transaction management projects, as required
• Initiate and/or support process improvements and business initiatives, as required
  
  

Qualifications

• Bachelor’s degree preferred with 8 - 10 years of relevant experience in corporate real estate, commercial real estate, transaction management, or project management
• Must have experience managing an office portfolio of 3M Sq Ft or greater
• Strong negotiation and stakeholder management skills
• Strategic thinker, highly analytical and detail-oriented a must
• Strong knowledge of leases, legal procedures and policies
• Adept at conflict resolution, consensus building & problem solving
• Experience working closely with a finance organization
• Experienced with budget management process
• Proficient in Microsoft Excel (analyzing data, pivot tables, etc.) and PowerPoint
• Ability to work in a fast paced environment
• Strong organizational skills
• Excellent verbal and written communication skills
• Highly dependable
• Proven ability to effectively interface with a diverse range of roles at all levels
• Demonstrates a strong decision making ability based on data
  
  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.