At Lane & Associates Family Dentistry, We Love To Make You Smile! We Are Currently Seeking An Experienced Treatment Coordinator To Join Our Incredible Team At Our Raleigh Neuse Office! We Offer
Company social events & social media campaigns throughout the year!
Birthday and work anniversary surprises sent directly from the owners!
Employee discounts program at major retailers!
and so much more!
Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere. Come see why working at Lane & Associates Family Dentistry will make you smile! Join our team today!
Overall Responsibility
The Treatment Coordinator is essential to ensuring patients receive a 5-star experience. They are responsible for providing excellent patient care that begins with the initial phone call, and includes managing multiple provider schedules, as well as enforcing patient financial obligations, and assisting in dental insurance details related to treatment planning case acceptance.
Key Tasks & Responsibilities
Daily/Weekly/Monthly Tasks will include, but are not limited to:
Managing a multi-line phone system
Schedule/Reschedule patient appointments
Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
Gather all patient’s personal/insurance information and update current information on file.
Confirm and document patient appointments
Enforces the company’s financial policy by collecting and entering payment transactions accurately.
Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
Enters transactions and posts payment at time of patient check-out.
Review Treatment Plans with patients
Verifies insurance coverage and eligibility and updates information into Denticon accurately
Maintaining electronic records privately for patients by scanning/sorting properly
Maintain office lobby/waiting room cleanliness
Other duties as assigned.
Skills & Attributes
Excellent planning, analytical, and organizational skills
Strong interpersonal and communication skills
Possess a positive attitude and top-notch customer service skills
Work efficiently in a rapidly changing environment
Professional appearance and manner
Computer proficiency
Job Specifications
High School Diploma or GED
Must have a minimum of 1-2 years experience in a front desk dental role
Denticon experience is a plus
Ability to lift 15-20 lbs.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Practices
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