(US) Instructional Designer/Developer

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

This role reports to the Manager of Instructional Design/Development. Under the guidance of the manager and/or with support from more senior Instructional Designers, the Instructional Designer/Developer will perform the end-to-end analysis, design, development, implementation, and evaluation of PointClickCare customer, partner and staff product training and certification learning needs. Utilizing foundational knowledge/experience of instructional design and a basic skill set in authoring and visual design tools, this position is responsible for the creation, maintenance, and deployment of all educational solutions that support the successful adoption of PointClickCare’s products.

Key Responsibilities

• Collaborate cross-functionally with Project Management, Product, and Customer Care teams to understand business goals, prioritize tasks, negotiate content, communicate timeframes, and to ensure content accuracy and quality
• Determine the appropriate learning strategies that will meet business outcomes.
• Follow adult learning best practices to design, develop, and maintain customer education materials including eLearning courses, virtual and traditional instructor-led facilitator guides and materials, performance support documentation and tools, surveys, knowledge checks, and mastery level tests.
• Support creation of material used in internal and partner certification programs.
• Provide creative and unique solutions that enhance education, engage learners and transfer knowledge more effectively.
• Manage projects with support from manager and team through the entire life cycle from analysis through implementation to complete project deliverables within planned scope, quality, and timelines.
• Effectively communicate and collaborate on a virtual team.
• Focus on scripting course dialogue in conversational tones to convey topics and new concepts in a relatable manner
• Design storyboards, scripts, and other related materials to develop highly engaging and impactful learning solutions.
• Thrive in a fast-paced environment, remain flexible, and adapt to shifting priorities.
• Collaborate with LMS and Certification team members on curriculum placement, additions, and updates.
• Monitor key learning metrics on quality, customer satisfaction, and impact and enhance education for continuous improvement.
• Communicate when something is beyond your ability and feel comfortable asking for help.
• Stay current with what is happening in the LTPAC industry, adult learning discipline, and PointClickCare go-to-market products and release enhancements to develop relevant training.
  
  

Required Experience

• Foundational ability to use Articulate Storyline 360
• Foundational understanding of instructional design principles and delivering online education
• Excellent presentation and communication skills to communicate clearly, both verbally and in written formats
• Self-motivated with fundamental organization skills to manage multiple projects and priorities
• Basic time management skills with the ability to be agile and adapt quickly to changing priorities
• Analytical, problem solving, and critical thinking skills
• Ability to deal with ambiguity and work independently to successfully deliver on departmental goals
• Basic knowledge of Learning Management Systems and standards such as SCORM.
  
  

Preferred Experience

• University degree in instructional design, a certificate in instructional design, or equivalent experience
• Basic experience with Adobe Creative Cloud, Vyond, Camtasia, and Articulate Rise
• Working knowledge of software release cycles and the ability to maintain deliverables that align with each release
• Experience with SharePoint, SnagIt, Smartsheet, Netsuite, JIRA Microsoft Office tools
• Entry level visual design skills
• Well-founded knowledge of Long-Term Post-Acute Care (LTPAC) industry
• Working knowledge of PointClickCare software or similar healthcare software experience
  
  

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $83,000 - $90,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.