User Experience Manager

Client: The global leader in prestige beauty

Job Title: User Experience Manager

Location: 100% Remote

Job Description:

• The Client Companies are delighting consumers with transformative products and experiences, inspiring them to express their individual beauty.
• We are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.
• Infused throughout our organization is a passion for creativity and imagination — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Client.
• We connect with our customers anytime, anywhere, from any device.
• We’re committed to innovation, working with the best tools and technologies available to help our shoppers seamlessly navigate the digital world of beauty.
• We have a collaborative work environment that hums with the buzz of 80% female leadership.
• It’s also home to bold technologists, marketers and ecommerce renegades who are shaping the future of beauty.
• Manager, UX Operations (Consultant) Client Companies Experience Design Team, is looking for an enthusiastic UX Operations Manager with a deep understanding of the ecommerce customer experience.
• The ideal candidate will have a background in UX Design with a solid understanding of the product design process, from discovery, research and requirements gathering, through design iteration, validation testing, and QA.
• The UX Operations Manager will work closely with the UX research + design teams, taking the initiative necessary to help maintain design focus and quality from a project execution perspective, identifying risks and providing tactical support wherever appropriate.
• This role provides communication structure, project management, and strong executional leadership for the design team.
• The UX Operations Manager knows the project timeline health and risks at all times, manages meetings and design reviews, captures concise meeting notes, anticipates roadblocks, and communicates project status to key stakeholders.
• Essential Responsibilities Work with product owners, stakeholders to understand project requests, define requirements and develop actionable project plans.
• Act as a bridge between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for.
• Communicate project status with team, stakeholders, and senior management.
• Work with product managers across teams to understand, coordinate, and prioritize initiatives.
• Drive UX team deliverables by removing obstacles, assisting with tactical issues, triaging bugs, scheduling UX reviews with stakeholders and leadership, and communicating product/team status.
• Anticipate bottlenecks, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact.

Qualifications:

• 4+ years of experience as a Producer, UX PM, or similar role in a user experience or design, or front-end development team.
• Understanding of design and development processes for ecommerce sites.
• Familiarity with design systems is highly preferred, ensuring efficient collaboration among all contributors (designers, engineers, CMS specialists) and integration into the overall UX strategy and enterprise solution.
• Ability to effectively manage cross functional projects, noting dependencies and identifying bottlenecks.
• Experience escalating issues to leadership, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences.
• Experience working and contributing to design requirements/documentations, building schedules, managing issues/risks, establishing communication plans and stakeholder management.
• Strong written and verbal communication skills and ability to present in a clear and concise manner within the enterprise.
• Strong sense of ownership, urgency, and drive.
• Results oriented with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders