User Support Associate (Part-time 10-20 hours/week)

About Pikkit

At Pikkit, we’re building the home for sports betting. Today, we’re a social sports betting app with over half a million users and 13,000+ 5 star reviews. After launching just two years ago, we’ve tracked over 15 billion dollars of legal US sports wagers. We’re constantly featured in industry reports from Houlihan Lokey, SBC, and more. We’re also backed by leading venture capitalists including Founder Collective, Baukunst, and Matrix. We’re fewer than 15 people and we have an office in Flatiron in NYC. We move fast, build high quality products, and don't take ourselves too seriously. 😊

About This Role

In the last two years, we’ve grown the Pikkit user base from 0 to 500,000+ users. We are now looking for a dedicated Part-Time User Support Associate to help us maintain and improve user satisfaction as we continue to expand toward 1 million users and beyond! Remote or in-person is available for this role.

As a User Support Associate, You Will

• Provide exceptional user support and address user inquiries effectively
• Assist in the development and implementation of user retention strategies
• Collaborate with the engineering team to identify and resolve user issues promptly
• Gather and analyze user feedback to improve our product
• Work closely with our marketing and product teams to communicate user needs and preferences
  
  

Desired Skills & Experience

• 1+ year(s) of experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Ability to handle multiple tasks and thrive in a fast-paced environment
• Excellent problem-solving skills and a proactive approach to user issues
• Experience or familiarity with sports betting, as well as a strong understanding of the Pikkit product is required
  
  

Additional Information

• This is a part-time role and we’re looking for roughly 10-20 hours per week
• Flexibility in working hours, with some availability during evenings and weekends, may be needed
• Remote work is available, though preference may be given to candidates in specific time zones to ensure coverage
  
  

Join us at Pikkit and help shape the future of sports betting while ensuring our users have the best possible experience!