Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across various locations — all on one platform.
We seek a Customer Support Representative for a full-time position in Kentucky.
Position Overview
The Customer Support Representative position is held by a dynamic, highly motivated, and organized individual with superior attention to detail and excellent customer service for our Vitu clients. This is a fast-paced office with customers who need immediate resolutions. The potential candidate must provide superb customer service with an upbeat attitude.
Responsibilities
Assist customers with program questions and issues via phone, email, and/or chat
Provide answers to questions related to DMV policy and paperwork
Troubleshoot program issues, concerns, and user errors in a fast-paced environment
Deliver exceptional customer service and support by being responsive and proactive to customer needs
Assist in the paperwork and set up of new accounts
Ability to work in a high-production, fast-paced environment
Assist with day-to-day office duties
Experience
Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred
Excellent communication and interpersonal skills are a must
Troubleshooting and problem-solving skills required
Experience with Kentucky vehicle title and registration
Knowledge of Kentucky state rules and regulations regarding vehicle title and registration
Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
Able to work independently with limited supervision
Strong organizational skills and ability to follow directions
Excellent time management
Superior attention to detail
Positive attitude who can work well in a team or independently
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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