Verification Specialist II

At Certified Employment Screening dba Americhek, we are known for delivering top-tier verification services with precision and excellence. With over two decades of industry experience, we uphold the highest accuracy, compliance, and customer satisfaction standards. Join us in our mission to provide exceptional verification solutions tailored to our clients' unique needs.

We are seeking a highly skilled and detail-oriented Verification Specialist II to join our dynamic team. As a Verification Specialist II, you will play a pivotal role in conducting various verification processes, ensuring compliance with company standards and regulations. This role involves overseeing education verifications, drug screens, pre-adverse and adverse actions, and providing exceptional customer service support.

Joining Americhek means becoming part of a team dedicated to excellence and innovation. You'll collaborate with industry experts, utilizing cutting-edge technology and methodologies to deliver unmatched verification services. As a Verification Specialist II, you'll have the opportunity to hone your skills, expand your knowledge, and make a meaningful impact in an environment that values your contributions. If you're ready to embark on a rewarding journey with a company committed to your growth and success, Americhek welcomes you.

Key Responsibilities:

• Ensure that all duties are carried out professionally and in line with the top priority of helping candidates secure employment opportunities
• Conduct thorough and efficient research to verify the accuracy of information provided by candidates, ensuring that the screening process progresses smoothly and within designated timelines
• Process background reports in strict adherence to current reporting guidelines and industry standards, maintaining integrity and confidentiality throughout
• Provide prompt follow-up and follow-through on all requests, reports, and escalations, ensuring that no task is left unresolved or overlooked
• Adhere to prescribed scripts and guided call paths within the software platform to ensure consistency and efficiency in communication with candidates and colleagues
• Maintain an up-to-date and comprehensive understanding of all current guidelines and regulations relevant to the screening process
• Ensure the accuracy and timely delivery of all reports, meeting or exceeding established turnaround times
• Communicate with candidates and peers with tact, diplomacy, and professionalism, fostering positive relationships and a supportive work environment
• Cultivate a mindset of continuous improvement, actively seeking opportunities to enhance processes and procedures for greater efficiency and effectiveness
• Remain open to cross-training in other functions outside of immediate responsibilities, contributing to a flexible and adaptable team dynamic
• Collaborate with team members to meet and exceed customer expectations, providing exceptional service and support at all times
• May participate in mentoring, training, and coaching of new team members within the immediate team, contributing to their professional development and success
• Track and report results in accordance with company guidelines and policies, ensuring transparency and accountability in all activities
  
  
  

Requirements

• Bachelor's degree or equivalent experience in a related field
• 3 to 5 years of experience in conducting verification processes and ensuring compliance, preferably in the background screening industry
• Strong interpersonal skills to foster a positive work environment and effectively communicate with team members, management, and clients
• Ability to maintain composure and handle disputes and escalated customer issues with professionalism
• Exceptional organizational and problem-solving abilities
• Bilingual proficiency is advantageous
• Analytical thinking skills to evaluate, resolve, or escalate client requests/issues as needed
• Ability to communicate effectively at all levels within the organization (internally and externally)
• Team player mindset with the ability to collaborate effectively in a team environment
  
  
  

Benefits

• Medical
• Dental
• Vision
• STD & LTD
• Basic Life Insurance and AD&D
• 3% paid into 401(k) plan, regardless of employee participation
• 401(k)
• Paid Company Holidays
• Generous PTO and Floating Holidays