Vice President, Client Services

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are actively seeking an exceptional candidate to join our leadership team as the Vice President of Client Services. This role is crucial to our organization, as you will manage the P&L and lead key client initiatives for GB’s flagship clients. As a trusted advisor, you will provide strategic guidance, deliver exceptional client service, and offer insights to improve program outcomes. Your expertise in insurance claims, strong leadership abilities, and exceptional client relationship management skills will be instrumental in executing the program transformation, ensuring outstanding service, and surpassing client expectations. At Gallagher Bassett, we provide a wealth of resources throughout the organization to support you in delivering an optimal client service program and ensuring an exceptional client experience.

This position offers remote work options and will involve some travel.

How You'll Make An Impact

• Oversee a diverse book of business with a focus on driving client satisfaction, managing client program performance, driving organic growth, and delivering against GB’s financial targets.
• Serve as the senior touchpoint and trusted advisor to client Executive teams, influencing program goals and direction through a consultative and strategic approach.
• Coach, develop, and mentor up to twelve direct reports.
• Collaborate closely with senior claims leadership to optimize operational performance and deliver exceptional client/claimant experiences and outcomes across client programs.
• Drive continuous process improvement by devising and implementing innovative ideas and solutions for flagship clients.
• Lead key projects and initiatives to build capabilities and help our clients achieve their strategic and financial goals.
• Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained.
  
  

About You

Required:

• Bachelor's Degree in business, finance, or related field
• 3-5 years of relevant work experience in a business strategy or consulting leadership role
• 6-8 years of Property and Casualty insurance experience in strategy, transformation, analytics, business, or leadership roles
• Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation.
• Strong problem solving and analytical background with the ability to question data or processes for optimal service delivery to the client.
• Proficiency in financial modeling, performing data analysis, reporting, and synthesis to translate information into action
• Proven successes managing large programs in matrixed organizations, working with key stakeholders across the organizations.
• Demonstrated proficiency in PowerPoint, with the ability to create compelling presentations that effectively communicate complex ideas, analyses, and recommendations.
• Experienced in effectively managing teams, driving performance and achieving desired goals.
• Strong focus on client satisfaction with an eye on continuous enhancements to deliver operational excellence.
• Ability to adapt to changing priorities and multiple working styles.
• A commanding client/executive presence, with clear and concise communication skills.
  
  

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
  
  

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
  
  

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.