Perfect opportunity to build your career at a progressive healthcare IT company
PaxeraHealth is now hiring a Vice President of Customer Success who will lead and oversee all aspects of customer success, ensuring the satisfaction, retention, and growth of our customer base within the AI/Medical IT/PACS sector. This executive role is critical to fostering long-term relationships with clients, driving customer-centric strategies, and ensuring the effective utilization and growth of PaxeraHealth solutions.
As a developer of technologies that help manage millions of medical images every year, PaxeraHealth is shaping the industry and transforming technologies so radiologists and clinicians improve care and drive results. Paxera is a global leader and is growing rapidly in the USA.
The position is a remote position for a company located in Newton, MA, and requires someone who is energetic, willing to learn and wants to be involved in a fast paced and exciting environment.
We offer on the job training, and a respectful, friendly work environment in a growing company!
PRIMARY FUNCTIONS AND RESPONSIBILITIES:
Leadership and Strategy:
Develop and implement a comprehensive customer success strategy aligned with the company's goals and objectives
Collaborate with other executive leaders to align customer success initiatives with business development, sales, marketing, and product development.
Customer Relationship Management:
Establish and maintain strong, long-term relationships with key stakeholders in client organizations
Act as a trusted advisor to customers, understanding their needs, challenges, and goals to deliver tailored solutions
Customer Retention and Growth:
Develop and execute customer retention strategies to minimize churn and enhance customer loyalty
Identify opportunities for upselling and cross-selling additional products and services to existing customers
Monitor customer health metrics and implement proactive measures to address potential issues
Product Utilization and Optimization:
Ensure customers are maximizing the value of Paxera products and solutions through effective utilization and optimization
Collaborate with the product team to provide customer feedback and insights for continuous improvement of our offerings
Lead customer training and education initiatives to enhance user adoption and proficiency
Performance Metrics and Reporting:
Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives
Provide regular reports and insights to the executive team on customer success metrics, trends, and areas for improvement
Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify opportunities for improvement
Advocacy and Voice of the Customer:
Act as the voice of the customer within the organization, advocating for their needs and priorities
Develop customer advocacy programs, including case studies, testimonials, and reference accounts
Represent PaxeraHealth at industry events, conferences, and customer forums to promote our solutions and build brand credibility
Education, Skills And Experience
Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Advanced degree (MBA, MHA) preferred
10+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role
Proven track record of success in the medical IT industry
Deep understanding of medical IT technologies, workflows, and regulatory requirements
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team
Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders
Strategic thinker with a customer-centric mindset and a proactive approach to problem-solving
Proficiency in CRM software, customer success platforms, and data analytics tools
Don’t miss out on this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement.
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Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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