Eye Health America (EHA) is a leading, integrated eye care group providing the best, patient-focused eyecare in the Southeast. With exceptional talent and innovation, we will grow as the preferred healthcare partner. We are seeking a VP of Operations to join our executive team. This position will be supporting our SC and Eastern GA locations.
Position Summary
Reporting to the Chief Operating Officer, the Vice President of Operations (VP of Ops) is responsible for overseeing the efficient and effective management of medical office operations, ensuring high-quality patient care, regulatory compliance, and operational excellence. This role involves strategic planning, performance improvement, resource management, and team leadership. The VP of Ops will lead a team of managers to optimize operational workflows, enhance patient experience, and support the overall goals of the healthcare organization.
Essential Functions And Responsibilities
Develop and implement operational strategies, policies, and procedures that align with the healthcare organization’s goals and objectives.
Collaborate with the executive team to set and achieve long-term business and patient care objectives.
Implement strategic direction, drive revenue, and increase productivity to continue to grow practice.
Oversee daily operations of multiple medical offices, ensuring efficient workflows and high-quality patient care.
Manage appointment scheduling, patient flow, and office logistics to maximize operational efficiency.
Coordinate with clinical staff to ensure seamless integration and communication between clinical, administrative, and ASC functions.
Lead, mentor, and develop a high-performing team of managers and staff.
Foster a culture of continuous improvement, professional development, and exceptional patient service.
Empower managers to lead their teams effectively and ensure alignment with organizational goals.
Develop and manage budgets, forecasts, and financial plans for the operations department.
Monitor operational performance against budget and take corrective actions as needed to ensure financial health.
Analyze financial statements and operational data to identify cost-savings opportunities.
Ensure all operations comply with healthcare regulations, accreditation standards, and organizational policies.
Implement and maintain quality assurance protocols to ensure high standards of patient care and safety.
Establish and maintain relationships with key suppliers and service providers.
Negotiate contracts and ensure timely procurement of medical supplies and equipment.
Develop and monitor key performance indicators (KPIs) to track operational efficiency, patient satisfaction, and quality of care.
Analyze data to identify areas for improvement and implement corrective actions.
Prepare and present regular reports to the executive team on operational performance.
Identify potential risks in medical office operations and develop mitigation strategies.
Ensure business continuity through effective risk management and disaster recovery planning.
Enhance the patient experience by optimizing office workflows, reducing wait times, and improving service delivery.
Address patient complaints and feedback promptly and effectively.
Requirements
Bachelor’s degree in healthcare administration, business administration, nursing, or a related field.
Proven experience in a senior operational management role within the healthcare sector, preferably in medical office management.
In-depth knowledge of healthcare regulations, compliance, and accreditation standards.
Ability to travel as needed.
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Medical Practices
Referrals increase your chances of interviewing at Eye Health America by 2x