Vice President Of Operations

• Please Apply Via Email With Your Resume & Cover Letter. Details Below**
  
  

Now Hiring A Vice President Of Operations!

Join A New Era Of Pet Care at MySimplePetExpress

Fast Facts

• Full-time, remote position + travel
• 50% travel required
• Reports to CEO & President
  
  

Who You Are

We’re seeking an experienced professional with 5-10+ years in senior-level operations, preferably in retail or clinic settings. You’re an entrepreneurial leader with strong financial acumen, strategic thinking, and exceptional communication skills. Thriving in fast-paced environments, you’ll drive operational excellence and growth. Your blend of operational expertise, financial savvy, and leadership will be key to our success and innovation in pet care.

What You’ll Do

In this role, you’ll be a pivotal leader with a people and pet-first mindset, responsible for driving operational excellence and shaping our future. You’ll develop clinic-level leaders, create exceptional pet and pet owner experiences, and spearhead growth initiatives. Your role encompasses implementing standards, overseeing services and products, and ensuring financial success through strategic planning and risk management. As a brand ambassador, you’ll engage with local communities, integrating our business seamlessly. Your leadership will be crucial in recruiting and developing talent, maintaining high quality pet care services, and fostering team growth. You’ll also participate in strategic planning, budgeting, and policy development, crafting a compelling vision that motivates our field clinic teams and propels MySimplePet™Express forward in the pet care industry.

Requirements

• +5-10 years of operations experience at a senior level, including overseeing retail, franchise and/or clinic locations
• Proven experience overseeing multi-unit locations (more than 20)
• Entrepreneurial spirit, thrives in a fast-paced environment
• Proven leadership and management skills with a track record of setting and achieving goals
• Strong analytical, decision-making, and communication skills
• Excellent organizational, interpersonal, and problem-solving abilities
• Ability to work full-time, including variable hours
• Physically able to perform job duties, including lifting up to 50 lbs
• PIMS familiarity and clinic reporting experience (preferred)
  
  

Key Responsibilities

• Operational Management: Operate large and complex clinic operations, implement and maintain operational standards, and oversee services and products
• Financial Management: Drive fiscal success focusing on optimizing sales and controlling costs, develop strategic financial plans that support operational improvements and facilitate a seamless expansion into new markets. Ensure a sustainable growth of clinics, anticipate and manage financial risks, and commit to continous improvement in financial processes
• Team Management: Recruit, develop, and counsel clinic leadership and staff, maintain effective communication channels, ensure policy compliance, and serve as a human resources consultant
• Customer and Community Engagement: Promote brand presence and values, and integrate business with the community
• Quality Assurance: Maintain clinic standards and monitor the quality, quantity, and pricing systems for clinic services in partnership with finance and medical leadership
• Safety and Security: Implement and enforce security procedures, and follow safe work practices. Training and Development: Develop, implement and monitor clinic training programs, and foster a collaborative and supportive team environment
• Strategic Planning: Participate in strategic planning, annual budgets and policy development, and assist in potential site identification and contract negotiation
  
  

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision insurance plans
• Flexible PTO and remote work options tailored to your needs for an optimized work-life balance
• Opportunities for professional development and continuing education
• A collaborative and supportive work environment that celebrates diversity and fosters inclusivity
• Join a forward-thinking team that’s revolutionizing pet care
• Enjoy special pet friendly benefits
  
  

Our Values & Culture:

Founded by veterinarians and pet lovers, we believe all pets deserve access to high quality care. Our mission: make pet care simple and accessible for all.

• People-First Culture - Here, people and pets come first
• Leadership - Leaders in Pet Wellness, Made Simple
• Modern Pet Care - Automate pet care when and where possible
• Care Deeply - Show genuine care for pets, pet parents, and team members
• Support One Another - Foster a supportive, collaborative team environment
• Be Authentic - Bring your whole, true self; respect & embrace diverse perspectives
  
  

By Vets, For Pets

MySimplePet™Express is the proud vet care extension of our parent company MySimplePetLab™.

Dedicated to making pet care solutions simple and accessible, we offer everything from routine wellness tests to vet approved over-the-counter products, ensuring that vets, pets and their parents have easy access to the care they need. Our walk-in clinics at PetSmart provide fast relief and preventative care for common health concerns, available 7 days a week.

Will you join us in shaping the future of pet wellness, made simple?

Apply Now

Email your resume and a brief cover letter (under 200 words) explaining why you believe you are the best fit for this role to careers@mysimplepetlab.com, subject: Vice President of Operations.

We can’t wait to meet you!

MySimplePetLab.com

MySimplePetExpress.com

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