Vice President of Services

Association experience required

Create and launch new service offerings for their membership base

3 days in office in DC

This role is for someone who has created and managed services offered to the members of the association.

This is not a software product development role.

A dynamic, growing association is looking for a strategic executive to lead its development of new product/service offerings for their members. The person in this leadership role will be in charge of defining the product/service vision and strategy, as well as collecting and prioritizing customer and product requirements. They will also be responsible for launching and managing services throughout their lifecycle, using a data-driven approach that relies on both quantitative and qualitative data. The ideal candidate will have a genuine passion for understanding and predicting customer needs, as well as a strong drive to solve their problems. This position reports to the Chief Revenue Officer.

Responsibilities

• Own the Product/service Vision and Strategy: Develop the business case and build products for members and nonmembers, from ideation and market research through development and launch working with key partners and stakeholders.
• Drive Impact and Demonstrate Value: Track critical service and business metrics to continuously iterate and improve the value proposition of the Association’s product offerings.
• Plans and executes complex product plans for Association offerings
• Defines product goals, activities, and develops work plans for new product initiatives
• Formulates creative and innovative approaches to accomplishing service objectives
• Coordinates activities of team members to achieve product goals and timelines
• Consult with Senior Leaders to identify product resource requirements and identify professional skill sets that should be addressed to meet current and future project needs
• Plans, organizes, directs, and evaluates activities related to large, complex, new product enterprise projects as assigned
• Develop key data, and metrics for reporting, leadership review and approval, and enterprise communications
• Defines project parameters and specifications
• Organizes and manages related resources
• Ensures the quality and integrity of product deliverables
• Creates and maintains reporting dashboards and product documentation
• Prepares and presents project presentations to senior management, the Board, and other key stakeholders
• Works with teams to prepare content for internal and external communication
• Takes responsibility for deliverables to ensure high-quality final products

Requirements

• Bachelor’s degree required;
• 10+ years of progressive business experience, 7+ years of product strategy/product management experience
• Strategy consulting experience valued
• Association experience desired
• Track record of launching successful new products and managing them through periods of continued strong growth and retention
• Proven experience in leading cross-functional teams to deliver products or services.
• Proven ability to lead multiple projects simultaneously
• Experience with market research, market opportunity sizing, market segmentation, pricing, creating value propositions, communication and training, etc.
• Extremely proactive leader with an ownership mindset. Strong commercial acumen and a bias for action. Ability to balance tradeoffs, prioritize for business impact, and a willingness to roll up your sleeves and do what it takes
• Strong quantitative and qualitative data analytics capabilities and experience: including the ability to turn quantitative analysis into actionable recommendations with measurable business impact
• Outstanding written and verbal communication skills
• Problem solver, curious, organized, growth mindset, client-focused

They offer a great benefits package (medical, dental, vision, life insurance, matching 401k, competitive salaries and so much more!)