Vice President of Technology

Title: VP, End User Support

Type: Perm

Location: New York City

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”.

Qualifications required:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Extensive experience in a technology leadership role within IT/financial services

Proven ability to lead, motivate, and manage technology teams and drive innovation

Strong strategic thinking & problem-solving abilities

Exceptional communication & interpersonal skills

Demonstrated ability to drive technology initiatives in a fast-paced, dynamic environment

Ability to communicate with highly technical/quantitative partners as well as non-technical partners

Qualifications desired:

Technical Project Management Experience

Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)

Collaborative team player with the ability to connect across groups with proven ability to influence stakeholders

Demonstrates commitment to excellence, anticipating needs, mitigating risks and minimizing challenges

Strong attention to detail

Communicates crisply and candidly

Proficient in multiple infrastructure disciplines and functions

Experience with agile methodologies

Experience working across large infrastructure environments and distributed across multiple data centers

Essential functions and responsibilities:

Act as a bridge between the technology team & executive leadership, communicating complex technical concepts in a clear & strategic manner

Foster a culture of transparency & communication within the technology department

Provide End User Technology subject matter expertise and support all aspects of the Microsoft M365 environment including Office & Teams, Virtual Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing and Mobile Device Management including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and configuration management in production and non-production environments

Develop & execute a comprehensive technology strategy aligned with business objectives

Identify & implement innovative solutions to drive end user productivity

Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident

Follow change management and configuration management procedures and guidelines

Serve as technical lead /mentor /representative

Serve as representative for all technical issues/discussions with all internal departments

Manage and delegate daily technical group tasks and efforts to appropriate staff/skills

Assess impact potential and coordinate and communicate to clients accordingly

Oversee and manage BAU projects such as infrastructure software upgrades, patch management

Provide oversight for technical deployment plans and system utilization reports

Collaborate with the Security department to design and implement corporate security standards

Create, maintain, and present detailed technical documentation and executive summaries necessary to support the operations for key stakeholders, including senior management

Ability to facilitate productive meetings at the work group and steering committee levels of Client

Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation

Driving consensus and resolving conflicts quickly

A reasonable, good faith estimate of the minimum and maximum Pay Rate for this position is $160k/Annum to $200k/Annum