We have an opportunity for Video Operations Analyst with one of our clients for Austin TX.
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.
Title: Video Operations Analyst
Location: Austin TX - Day one form onsite
Terms: Direct Hire
Job Details
Minimum Qualifications:
BA or BS degree in Electrical Engineering or Network/System Engineering background with a heavy focus on Television Broadcast, Streaming and OTT experience or equivalent practical experience. In lieu of a degree, 4 years of relevant experience.
Minimum of 1 year of relevant work experience deploying in a network or systems environment that enables Television Broadcast, Streaming and OTT services
Working experience in a Television Operations Center or a Internet Service Provider network operations center performing 24/7 monitoring of live video and audio streams
Responsibilities
Constant monitoring of alerts on monitoring tools, co-relate, respond by taking necessary actions for first time resolution(FTR).
As part of FTR, create tickets, troubleshoot issues by following defined SOP s and meeting to the stipulated SLA levels
Triage and escalate appropriately as necessary
End to end ownership till ticket closure
Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
Handling backlog tickets from previous shift and made sure the necessary follow ups done
Maintain track of external (Telco/Providers) maintenance requests and provide necessary support during the maintenance windows.
Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
Able to identify network/video issues remotely by coordinating with vendors
Perform device RMAs based on defined processes
Perform any additional task assigned by team lead/manager
Assist with infrastructure documentation i.e system understanding docs, standard operating procedures, infrastructure diagrams
Active participation in Shift Handover call and provide updates on pending tickets for the next shift
Required Skills/Qualifications
1 - 3 years of relevant experience as an analyst in a Video Network Operations Center(NOC) or technical support center technician/engineer or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD Operations
Excellent written and oral communication skills
Ability to collaborate and work with internal teams and external partners
Good Understanding of NOC monitoring tools and alert/event handling
Good understanding of ITIL processes
Experience with end to end incident management, ticketing/ticketing tools and supporting maintenance requests
Good understanding of data networking / data communications / video networking technologies
Experience in running and understanding the output of basic commands on device consoles/CLI (Linux Command Line, Juniper command line)
Basic knowledge of Audio/Video technologies (of MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3)
Experience in at least one video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc) with solid understanding of all relevant video platforms.
Experience with a Video Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt, Deliver).
Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)
Must be willing to work in shifts, 24 x 7 operations
Thanks & Regards
Amit Jha
Extend Information System Inc
Phone:571-800-1707
Email: ajha@extendinfosys.com
44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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