Voyage Canvas stands at the cutting edge of crafting personalized travel and event experiences. Renowned for our detailed focus and dedication to creating unforgettable moments, joining our team means being part of an innovative company that values excellence and creativity.
Location: Remote
Type: Full-Time/Part-Time
Department: Customer Service
Overview:
As a Virtual Customer Care Specialist at Voyage Canvas, you'll be the heart of our client interactions, ensuring every touchpoint with our clients is handled with care, professionalism, and a personal touch. This role is perfect for someone who is genuinely passionate about delivering exceptional customer service and has the ability to solve problems creatively.
Responsibilities:
Provide first-class customer service, responding to inquiries, and resolving issues with a positive, client-first approach
Handle bookings, modifications, and requests with precision and empathy, ensuring client satisfaction
Work closely with other departments to provide seamless service and resolve any client issues
Monitor customer feedback and collaborate with the team to improve service levels
Maintain detailed records of customer interactions, transactions, and feedback
Contribute to customer service strategy and process improvements
Qualifications:
A degree or relevant experience in customer service, hospitality, tourism, or a related field
Proven track record in a customer service role, preferably within the travel or hospitality industry
Strong communication skills, both written and verbal, with the ability to tailor messages to different audiences
A problem-solver with a positive attitude and the ability to remain calm under pressure
Proficiency in customer service software, databases, and tools
Flexibility to adapt to the dynamic needs of clients and the business
Why Voyage Canvas?
Being part of the Voyage Canvas team means you're contributing to a culture of innovation, quality, and unforgettable experiences. We offer a supportive work environment, opportunities for professional development, and the chance to make a real impact on our clients' lives.
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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