VP Customer Experience

Why Join Us?

As part of the Global Commercial Organization leadership team, the VP Customer Experience will be responsible for overseeing the entire customer lifecycle, from pre-sales to post-sales, ensuring a seamless experience, driving business growth, and accelerating customer value realization. This role will report directly to Check Point’s president and will lead a worldwide team of 100+, including customer success and technical sales professionals. This role will also play a key role in strategic planning, driving customer feedback into product improvements, enhancing the company roadmap, advancing new go-to-market initiatives, and identifying upsell and cross-sell opportunities of existing and new Check Point solutions.

Key Responsibilities

• Drive initiatives that help customers fully realize the value of Check Point’s cybersecurity solutions.
• Lead, mentor, and inspire a global team of customer success and technical sales professionals, fostering a culture of excellence and collaboration.
• Standardize customer onboarding processes and adoption measurement for all Check Point solutions to ensure a seamless transition from sales to implementation, setting the stage for long-term customer success and excellent customer service.
• Oversee the execution of pre-sales initiatives and programs worldwide to drive new business growth and improved customer adoption of Check Point’s emerging solutions
• Drive improvement in pre-sales initiatives, including Check Point’s solution demonstration resources, technical sales enablement, delivery of Proofs of Concept (POCs), response to requests for proposals (RFPs), and supporting large-scale opportunities.
• Develop new programs for executive engagement and lead a worldwide team of CISOs and architects to drive strategic dialog with customers, prospects and partners.
• Partner with internal product management, customer support and marketing to develop and implement strategies to enhance the customer experience. This includes collecting and analyzing feedback from pre-sales and post-sales interactions to inform product improvements and influence the product roadmap.
• Develop and execute strategies for upselling, cross-selling, renewals for additional solutions and services, driving business growth and expanding Check Point’s presence within client organizations.
  
  

Qualifications

• Minimum of 10-15 years of experience in customer success and must have a technical background, with at least 5-10 years in a senior leadership role
• Proven track record in the cybersecurity industry or related technology sector
• Experience managing global teams and navigating complex, enterprise-level sales cycles
• Strong leadership and team management skills with the ability to inspire and motivate diverse teams
• Experience in working directly and indirectly with customers through several varied GTM models, i.e., sales (direct & channel), support, and operations
• Strategic thinker with a results-driven mindset and a passion for customer success.
• Must be eligible to work in the US without sponsorship from an employer now or in the future
  
  

We Are Also Looking For

• Proven ability to develop strong working relationships in a matrixed, global environment with strong technical knowledge
• Leadership/Management skills including development of talent, strategic planning, and budgeting, with an operations/process focus
• Strong empathy for customers and passion for revenue and growth
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with C-level executives and stakeholders
• Demonstrated problem-solving abilities and a proactive approach to overcoming challenges
• Enthusiastic and creative leader with the ability to inspire others
  
  

EOE M/F/Veterans/Disabled