As a Warranty Claims Processor at Patterson, you will be responsible for processing and monitoring dental equipment warranty claims and act as a liaison between field service personnel and manufacturers on warranty policies. You will also act as a liaison between vendors and internal financial shared services to ensure proper payment by vendors and credits are applied to Patterson Dental.
This position requires the individual to work on-site in Eagan, MN.
Why join the Patterson Dental National Repair Center team?
Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.
In This Role, You Will
Utilize both Company and vendor programs to monitor incoming claims
Receive feedback from vendors regarding claim credits and declines, and communicate back to field service
Contact internal financial shared services or field branch locations regarding aging claims to ensure prompt return to and credit from vendor partners
Research warranty requirement policies for multiple vendors
Parts Processing
Receive incoming shipments of parts from field service (branch locations) on daily basis
Consolidate parts by vendor
Ensure all appropriate documentation required by both Patterson and manufacturers accompany each returnable part
Prepare consolidated returns for shipment to vendors
Claims Processing
Enter required claim/returns data into vendor portals as required by various vendors
Update SAP system to reflect status of return/claim
Utilize Company programs to research and answer inquiries from both internal and external partners
Create required shipping documents
Communication
Create clear and concise email and/or fax communications
Understand and clearly explain claim requirements
Resolve warranty claim discrepancies between field service (branch locations) and manufacturer
Communicate all changes of vendor warranty policies and/or processes to internal OCM group for change management distribution
Qualifications
High school diploma required
Expresses strong customer service orientation or related experience through excellent written and verbal/phone communication skills, with a two-year minimum experience in customer service environment
Uses technology with efficiency and possesses core computer skills, including knowledge in Excel
Will need to move 15-75 pounds
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Patterson Veterinary Supply by 2x