Location: USA Remote (based in Atlanta preferably)
Work Arrangement: Per project/client basis
Role Responsibilities: As a Workflow Specialist at All Things Content LLC, you will play a pivotal role in managing client accounts utilizing Hive, a leading project management tool. Your primary responsibilities include:
Leading onboarding initiatives for clients in their Hive workspace, ensuring a smooth transition and user proficiency.
Assisting in the setup and implementation of business processes and workflows within Hive.
Identifying opportunities to enhance existing processes and workflows, driving efficiency and client satisfaction.
Collaborating closely with Workflow Operations clients, participating in meetings, managing accounts, and supporting workflow development.
Managing Hive workflow customers from the Jumpstart Package, ensuring high-quality service delivery.
Breaking down complex processes into actionable steps for clients to implement within their Hive workspace.
Maintaining accuracy and efficiency in data entry, analysis, and reporting tasks.
Qualifications:
2+ years of project management experience
2+ years of marketing experience
1+ years of account management experience
2+ of related professional experience (Process Improvement, Project Management, Change Management, Operations)
Experience in one-on-one product training with clients.
Proficiency in systems implementation and client onboarding processes.
Experience in designing processes and workflows (SOPs).
Familiarity with project management systems such as Asana, Hive, and Monday.com.
Understanding of business systems and proficiency in data reporting tools.
Bachelor’s degree or certifications in relevant field.
Higher Education experience is preferred but not required.
Consulting experience is preferred but not required.
Skills:
Analytical problem-solving ability.
Exceptional attention to detail.
Strong computer literacy.
Outstanding organizational skills.
Excellent presentation skills.
Superior customer service orientation.
Exceptional interpersonal communication skills.
About All Things Content LLC:
All Things Content LLC is a female-owned boutique marketing and consulting agency specializing in tailored content solutions and customized workflows for businesses across various industries. We excel in crafting digital marketing campaigns and optimizing cross-team workflows through our unique operations audit framework. Our goal is to foster collaboration and efficiency, transforming how teams work together towards shared objectives.
Please email a resume to recruiting@itsallthingscontent.com
Employment type
Contract
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