Customer Service is the heartbeat of Uline. As Workforce Scheduling Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing North American company!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Manage WFM Schedulers’ performance by tracking and reporting team productivity and accuracy.
Review processes and procedures to recommend efficiencies and productivity improvements to management.
Train WFM schedulers on company policies and procedures.
Handle any WFM scheduling-related issues with management.
Provide weekly scheduling support.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years of scheduling experience. WFM experience preferred.
Demonstrated team leadership experience.
Ability to evaluate data to identify trends.
Excellent problem-solving, organizational and communication skills.
Benefits
Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Wholesale
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