Workforce Scheduling Team Lead
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As Workforce Scheduling Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing North American company!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As Workforce Scheduling Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing North American company!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
- Manage WFM Schedulers’ performance by tracking and reporting team productivity and accuracy.
- Review processes and procedures to recommend efficiencies and productivity improvements to management.
- Train WFM schedulers on company policies and procedures.
- Handle any WFM scheduling-related issues with management.
- Provide weekly scheduling support.
- High school diploma or equivalent. Bachelor’s degree preferred.
- 2+ years of scheduling experience. WFM experience preferred.
- Demonstrated team leadership experience.
- Ability to evaluate data to identify trends.
- Excellent problem-solving, organizational and communication skills.
- Complete medical, dental, vision and life insurance coverage and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- First-class fitness center.
- Beautifully maintained walking trails.
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management -
Industries
Wholesale
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